Customer Service Representative/Leasing Specialist

1 month ago


Kirkland, United States TBG | The Bachrach Group Full time

Leasing Specialist/Customer Service Representative NEEDED

20 OPENINGS LOCATED IN KIRKLAND, WA for a NATIONAL REAL ESTATE DEVELOPER


If you have a background in call centers, hospitality, and real estate customer service/brokerage this is your role


A minimum of 3 years in a customer service-related field is required preferably in a call center


This role will handle all prospect and resident calls and chats, including but not limited to application status requests, move-in/move-out experience, escalations for customer service, and light maintenance calls.

This position will also cover the training and mentorship of other contact center teammates while ensuring quality control of all calls.

This role is eligible for the Team Shift Lead designation, which includes more in-depth training and some light onboarding responsibilities.

A successful National Leasing Specialist II is able to manage their time effectively, is detail-oriented, a trustworthy team player, and takes pride in their work.

In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates, and vendors.


Hours: On-site 5 days a week

Shifts open from 7 am – 4 pm, 10 am- 7 pm

Excellent benefits

Bonuses



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