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Manager, Personalization Operations

3 months ago

Romeoville, United States Crate and Barrel Full time

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Manager, Personalization Operations & Technology.


This role will play a critical role in our continued Supply Chain growth. With a network spanning multiple Distribution and Home Delivery Centers, we are in an exciting time of transformation. This role will continue to expand our Personalization capabilities across Crate & Barrel’s products.

  • This is an on-site position based out of our Romeoville, Illinois ecommerce Distribution Center
  • This role is a People leader position

A day in the life as a Manager, Personalization Operations & Technology


  • Any and all Personalization system research, introduction, modifications, release and training in order to improve the efficiency and/or quality of personalized products
  • Manage sample department demands, timelines, and service requirements to internal customers (Design, Merchandising)
  • In coordination with the JDA support team, IT Department and Supply Chain team, ensure compliance standards are understood and met
  • Oversee and support configuration and testing activities. Evaluate and report on existing system configuration and/or requested changes to determine the effectiveness of the software and operation
  • Identify, review and manage key metrics to monitor performance
  • Work with engineering teams to establish run rates for Personalized sku’s in order to capture true cost analysis

What you’ll bring to the table…

  • Knowledgeable in the processes and procedures for all Distribution channels with a good understanding of the warehouse management system (WMS), as well as,other systems that interact with the WMS
  • Knowledge of Personalization industry trends for embellishment best practices, machinery and methodology, as well as, material handling, equipment, vendors and innovation
  • In addition to C&B WMS systems, a clear understanding and ownership of Personalization support systems to include PULSE system, sku testing and set-up as well as system management.

We’d love to hear from you if you have…

  • Associate’s degree or equivalent a plus
  • 3+ years of experience leading/coaching people
  • 5+ years of experience with Distribution Center equipment, including warehouse management, PULSE, and Adobe Illustrator systems (RedPrairie/JDA experience, preferred)
  • Background in Lean and 6 Sigma methodologies; Green Belt or Black Belt, preferred


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