Call Center Performance Supervisor

3 weeks ago


Nashville, United States OneTouch Direct Full time
  • OneTouch Direct has a career opportunity available for a Performance Supervisor in Nashville, TN

OneTouch Direct is not your typical Call Center. Founded in 1998 we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

The Supervisor will lead a group of associates by supporting each individual to achieve their personal goals alongside company performance metrics. Candidates must be self motivated and understand the value of motivating others.

Essential Duties and Responsibilities:

  • Manage and motivate staff, train and develop staff according to company policies and ensure relevant Employee Relations procedures are followed
  • Monitoring daily employee attendance and schedule adherence to be able to report/project program performance based the available resources
  • Tracking daily, weekly, monthly and annual projected versus actual performance metrics
  • Provide resource allocation analysis so that we have adequate staff and scheduled hours to be able to meet performance requirements
  • Communicating performance targets and requirements to all the necessary parties responsible for driving results within the assigned program
  • Communicating program goals and provide performance feedback directly to the employees working on the assigned program
  • Effectively oversee and maintain employee productivity and product knowledge to drive results
  • Review your daily yesterday reports for employee adherence to scheduled hours
  • Resolve employee pay discrepancies
  • Review the hourly flash reports to track rates and make intraday changes based on program performance
  • May perform other related duties and responsibilities as assigned and/or required

Competencies:

  • Ability to manage diverse personalities constructively
  • Ability to work effectively in a stressful environment
  • Ability to handle work related pressure
  • Exceptional attention to detail
  • Ability to multitask effectively
  • Ability to prioritize your workload
  • Ability to work self-directed
  • Pleasant phone mannerisms
  • MS Office Suite

Requirements

Requirements:

  • Ability to work 45 + hours a week
  • Supervisory or management experience
  • Ability to build trust and demonstrate empathy
  • Engaging personality that blends well with fast-paced, goal-driven environment
  • Highly motivated, flexible and great attitude
  • Bilingual is a plus but not a requirement

Education and/or Experience:

  • High School Diploma or GED
  • Bachelors Degree Preferred
  • Two plus years of call center management experience
  • Two plus years of demonstrated employee management experience in a call center or similar type environment

Benefits

  • A management team that cares
  • Consistent growth over the past 10 years
  • Excellent compensation & benefits package
  • High energy work environment
  • Family oriented culture
  • Referral Bonuses
  • Paid time off (PTO)
  • 401K
  • Health Benefits

  • Call Center Agent

    4 weeks ago


    Nashville, Tennessee, United States Gaylord Opryland Resort & Convention Center Full time

    Additional Information 16-23 hours each week, open availability requiredJob Number Job Category Rooms & Guest Services OperationsLocation Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryAnswer, record,...


  • Nashville, United States Ruri Software Technolgoies LLC Full time

    Job DescriptionJob DescriptionPlease make sure to contact me by email. when you got JD with the namekeerthi at rurisoft dot com Job Title: Transportation Technician 3Client: TN DOTLocation: 6601 Centennial Blvd   Nashville,  Tennessee    37243Position: On Site DescriptionJOB DESCRIPTIONAn advanced level position that ensures safe and efficient...


  • Nashville, United States Hankook Tire Manufacturing Tennessee Full time

    Position Identification: Job Title Technical Service, Call Center Specialist Function Technical Services Reports to Technical Services Unit Manager Job Purpose: Hankook Tires Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for supervising a call center team in both office...


  • Nashville, Tennessee, United States Hankook Tire Manufacturing Tennessee Full time

    Position Identification: Job Title Technical Service, Call Center Specialist Function Technical Services Reports to Technical Services Unit Manager Job Purpose: Hankook Tire’s Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for supervising a call center team in both office...


  • Nashville, United States TEN Credit Union Full time

    The TEN Credit Union is seeking a Call Center Representative to serve in our Call Center. Compensation: $20/hr. This position will be based out of our Main Office in Nashville, TN. Office hours are generally Monday - Thursday: 8:00a 5:00p and Friday 8:00a -6:00p. This position will work an average of 40 hours a week but may be asked to work extended hours on...

  • Call Center Agent

    7 days ago


    Nashville, United States Venture Marketing Full time

    We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Salary range: $18 - $24 per...


  • Nashville, United States Paramount Staffing LLC Full time

    Are you an experienced customer service professional looking to dive into your next opportunity? Paramount is seeking entry-level Call Center Agent to provide top-notch support to our valued client. If you’re passionate about delivering exceptional service, resolving issues, and building positive relationships, we want to talk to you!About Our Client: They...


  • Nashville, United States Paramount Staffing LLC Full time

    Job DescriptionJob DescriptionAre you an experienced customer service professional looking to dive into your next opportunity? Paramount is seeking entry-level Call Center Agent to provide top-notch support to our valued client. If you’re passionate about delivering exceptional service, resolving issues, and building positive relationships, we want to talk...


  • Nashville, United States Cornerstone Financial Credit Union Full time

    ARE WE THE COMPANY FOR YOU? Are you looking for a position that you can really enjoy? Cornerstone Financial Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to grow in a professional...


  • Nashville, United States Cornerstone Financial Credit Union Full time

    Job DescriptionJob DescriptionARE WE THE COMPANY FOR YOU? Are you looking for a position that you can really enjoy? Cornerstone Financial Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to...


  • Nashville, United States Creekside Center for Rehabilitation and Healing Full time

    RN SupervisorOFFERING DAILY PAY!!The Creekside Center for Rehabilitation and Healing is looking for a talented and hard-working RN Supervisor to join their ever-growing team.The RN Supervisor assumes primary nursing responsibilities for the management of resident and staff activities. The RN Supervisor utilizes nursing practice and management skills and...

  • RN Weekend Supervisor

    3 weeks ago


    Nashville, United States Creekside Center for Rehabilitation and Healing Full time

    RN SupervisorOFFERING DAILY PAY!!The Creekside Center for Rehabilitation and Healing is looking for a talented and hard-working RN Supervisor to join their ever-growing team.The RN Supervisor assumes primary nursing responsibilities for the management of resident and staff activities. The RN Supervisor utilizes nursing practice and management skills and...


  • Nashville, United States Vanderbilt University Medical Center Full time

    Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your...


  • Nashville, United States TriStar Summit Medical Center Careers Full time

    Description IntroductionDo you have the career opportunities as a(an) Operating Room Nurse Weekend Call Team you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join TriStar Summit Medical Center which is a part of the nation’s...


  • Nashville, United States Vanderbilt University Medical Center Full time

    Vanderbilt Integrated Providers, a wholly owned subsidiary of Vanderbilt University Medical Center & Vanderbilt Health and Vascular Institute are currently seeking non-invasive Cardiologists to support thriving practices in the communities of Lebanon, TN & Columbia, TN- both located in Nashville metro. The candidates should be fellowship trained in...


  • Nashville, United States Vanderbilt University Medical Center Full time

    Vanderbilt University Medical Center Mar 06, 2024 Job Description Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where...


  • Nashville, TN, United States Creekside Center for Rehabilitation and Healing Full time

    Creekside Center for Rehabilitation and Healing - RN Supervisor   OFFERING DAILY PAY!! The Creekside Center for Rehabilitation and Healing is looking for a talented and hard-working RN Supervisor to join their ever-growing team. The RN Supervisor assumes primary nursing responsibilities for the management of resident and staff activities. The RN Supervisor...


  • Nashville, United States Vanderbilt University Medical Center Full time

    Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your...


  • Nashville, United States AMC Theatres Full time

    AMC Theatres - 8125 Sawyer Brown Road [Department Supervisor] As a Supervisor at AMC Theatres, you'll: Supervise, coach and coordinate theatre crew to perform the "essential functions" of their positions; Observe theatre crew performance and provide feedback to management for discipline and performance evaluations; Oversee opening and closing procedures...


  • Nashville, United States Gardens of Babylon Full time

    **Garden Center Register Shift Leader** Garden Center Nashville, Tennessee Department **Garden Center** Minimum Experience **Mid-level** Compensation **$18- $20/ hr DOE** Gardens of Babylon Landscapes was founded in 2003 and provides sustainable landscaping services to Nashville, TN and the surrounding areas. Our dedicated team works to improve the lives of...