Senior Manager, Services Delivery

24 hours ago

Atlanta, United States Procurri Full time

Procurri: A Global Leader in IT Lifecycle Services – Service Delivery Opportunity


Procurri is a global leader in IT Lifecycle Services. We add value to our channel partner network by offering a comprehensive suite of Professional Services, including IT Asset Disposition (ITAD), Depot Services, and Data Center solutions. As a certified carbon-neutral company, we drive sustainable IT solutions for our partners and their clients. Our global reach across the Americas, EMEA, and APAC provides the foundation for thriving partnerships and unparalleled service delivery. Procurri’s complete service portfolio includes:


IT Asset Disposition

  • Deinstallation & Data Sanitization
  • Harvesting & Refurbishment
  • Value Recovery & Remarketing
  • Zero landfill recycling

Data Center Services:

  • Physical & Virtual Migrations
  • Installation & Startup
  • White Glove Logistics
  • Rack Integration

Depot Services

  • 3PL Staging & Deployment
  • Imaging & Configuration
  • Device-as-a-Service
  • Retrieval & Repair


About the Role


We seek a Senior Manager, Services Delivery to lead and grow our professional services business. This key role requires a strategic thinker with proven success in delivering high-quality IT services through channel partners. You will oversee all aspects of service delivery, drive client satisfaction, and exceed business goals. As part of an accelerated growth plan, the role is expected to progress to a director level position within 16-24 months.


Key Responsibilities:


Project Leadership: Lead cross-functional teams in project planning, execution, and completion, ensuring alignment with project goals.

Strategic Planning: Develop and execute comprehensive project plans, including scope, schedule, budget, and risk management.

Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders.

Resource Management: Optimize resource allocation (personnel, equipment, materials) for efficient project delivery.

Quality Assurance: Implement rigorous quality control measures to meet client standards and specifications.

Risk Mitigation: Proactively identify and mitigate risks to ensure project success.

Budget Control: Monitor project budgets, track expenses, and identify cost-saving opportunities.

Reporting: Prepare and present regular progress reports and performance metrics to stakeholders.

Continuous Improvement: Lead post-project reviews to identify process improvements and enhance future project execution.

Client Relationship Management:

  • Serve as a client supporting contact, advancing strong relationships.
  • Conduct regular reviews to discuss performance, satisfaction, and new opportunities.
  • Ensure services align with business objectives, SLAs, and contractual obligations.
  • Monitor service metrics and manage service escalations promptly.

Operational Coordination:

  • Liaise with global internal and external teams for seamless service delivery.
  • Oversee client onboarding and resource allocation.

Service Improvement:

  • Identify and implement process improvements to drive efficiency and client satisfaction.
  • Collaborate on new technology solutions and forecast future service needs.

Financial & Contractual Management:

  • Manage financial aspects of service delivery, including billing and budgeting.
  • Ensure client contracts are up-to-date and reflect services provided.
  • Terms and conditions oversight, including MSA, SoW, RFI, FRQ, and RFP.
  • Provide cost estimates for additional services and manage scope changes.

Reporting & Meetings:

  • Provide regular service performance reports to clients and senior management.
  • Participate in client steering committee meetings.
  • Analyze trends in service incidents and propose proactive measures.

Compliance & Security:

  • Ensure compliance with industry standards, data protection regulations, and security best practices.


What you will bring:

  • Minimum 10 years of experience in IT services delivery or a related field.
  • Bachelor's degree in Business Administration, Engineering, or a related field (MBA preferred).
  • Proven track record of leading and managing high-performing teams.
  • Client-focused mindset with excellent communication and interpersonal skills.
  • Strong understanding of IT infrastructure, networks, and security principles.
  • Project Management expertise with a history of successful client outcomes.
  • Data-driven perspective with a focus on continuous improvement.
  • Proactive and results-oriented decision-making abilities.
  • Excellent organizational and time management skills.
  • ITIL/Service Management knowledge and experience.


Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work in a fast-paced and dynamic environment.
  • Be part of a team that is making a real difference in the IT industry.

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