Desktop Support Technician III

2 months ago

Chicopee, United States Tyto Athene, LLC Full time

Tyto Athene is searching for a Desktop Support Technician to join our team in Chicopee, MA at Westover AFB. This is a complex contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.



Responsibilities:

  • Diagnose and resolve customer reported system incidents, problems, and events.
  • Administer accounts, network rights, and access to systems and equipment.
  • Troubleshoot system hardware and software.
  • Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
  • Knowledge of systems administration concepts.
  • Knowledge of the operations and processes for incident, problem, and event management.
  • Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).
  • Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
  • Develop a trend analysis and impact report.
  • Leverage knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
  • Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager
  • Troubleshoot VMware WorkspaceOne enrollment issues.
  • Troubleshoot VMware WorkspaceOne Application Assignment issues.



Requirements:

  • 3 or more years of experience managing network modernization work or system projects of similar scope and complexity.
  • Experienced as a desktop support technician or equivalent.
  • Capabilities needed to deliver in-person and remote IT aid.
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Knowledge of iOS and Android Operating Systems
  • Knowledge of VMware WorkspaceOne Mobile Device Manager
  • Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.
  • Excellent vertical and lateral thinking.
  • Superb time management skills.
  • Clear written and verbal communication.
  • Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
  • Forbearing, flexible, and supportive
  • Active IAT II Security Plus + Certification
  • Provide onsite support in Grissom, IN



Security Clearance Required:

  • Active DoD Secret clearance



This is an "SCA" opportunity



Equal Opportunity Employer: Disability/Veteran




About Tyto Athene

Tyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto's services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.

  • Desktop Support Specialist III

    3 weeks ago

    Chicopee, Massachusetts, United States Veterans First Initiative Full time

    Job Title: Desktop Support Specialist IIIJob Summary:We are seeking an experienced Desktop Support Specialist III to join our team at Veterans First Initiative. The successful candidate will be responsible for providing technical support to our clients, troubleshooting system hardware and software, and administering accounts and network rights.Key...

  • Desktop Support Specialist III

    3 weeks ago

    Chicopee, Massachusetts, United States Veterans First Initiative LLC Full time

    Job Summary:As a Desktop Support Specialist III at Veterans First Initiative LLC, you will be responsible for providing top-notch technical support to our clients. This role requires a strong background in computer systems and a passion for helping others.Key Responsibilities:* Diagnose and resolve system incidents, problems, and events* Administer accounts,...

  • Desktop Support Specialist III

    2 weeks ago

    Chicopee, Massachusetts, United States Veterans First Initiative LLC Full time

    Job Summary:Veterans First Initiative, LLC (VFI) is seeking an experienced Desktop Support Specialist III to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services ONSITE at Westover, ARB.The ideal candidate will possess a current DoD Secret Clearance or be capable of obtaining one and be certified in Sec+. They will be responsible...

  • Desktop Support Specialist

    3 weeks ago

    Chicopee, Massachusetts, United States Veterans First Initiative Full time

    Job OverviewVeterans First Initiative, LLC is seeking a skilled Desktop Support Specialist to join our team at Westover ARB. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for our IT infrastructure.Key Responsibilities:Diagnose and resolve system incidents, problems, and events.Administer accounts,...

  • Desktop Support Specialist

    3 weeks ago

    Chicopee, Massachusetts, United States Veterans First Initiative Full time

    At Veterans First Initiative, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for administering accounts, network rights, and access to systems and equipment. You will also troubleshoot system hardware and software, identifying possible causes of system performance or availability...

  • Technical Support Specialist

    3 weeks ago

    Chicopee, Massachusetts, United States WWLP-TV Full time

    Job Title: Support EngineerJob Summary:We are seeking a highly skilled Support Engineer to join our Software Engineering Team at WWLP-TV. The successful candidate will be responsible for troubleshooting, diagnosing, and resolving user-facing software issues. This is a fantastic opportunity for a motivated and detail-oriented individual to work with our team...

  • Diesel Technician/Mechanic III

    4 weeks ago

    Chicopee, United States Penske Truck Leasing Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $26.25/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep...

  • Diesel Technician/Mechanic III

    3 weeks ago

    Chicopee, United States Penske Truck Leasing Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $26.25/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our...

  • Diesel Technician/Mechanic III

    4 weeks ago

    Chicopee, United States Penske Truck Leasing Full time

    Job Description30 Fuller Rd Chicopee, MA, 01020Pay: $26.25/hrWhat’s the Job?Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our...

  • Diesel Technician/Mechanic III

    1 month ago

    CHICOPEE, United States Penske Truck Leasing Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $26.25/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will...

  • Diesel Technician/Mechanic III

    4 weeks ago

    CHICOPEE, United States Penske Truck Leasing Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $26.25/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will...

  • Diesel Technician/Mechanic III

    1 month ago

    CHICOPEE, United States Penske Truck Leasing Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $26.25/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will...

  • Diesel Technician/Mechanic III

    3 weeks ago

    CHICOPEE, United States Penske Truck Leasing Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $26.25/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will...

  • Diesel Technician/Mechanic III

    2 weeks ago

    Chicopee, United States Penske Truck Leasing Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $26.25/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers...

  • Diesel Technician/Mechanic III

    3 weeks ago

    Chicopee, United States Penske Truck Leasing Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $26.25/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our...

  • Diesel Technician/Mechanic III

    2 weeks ago

    Chicopee, United States Penske Truck Leasing Full time

    30 Fuller RdChicopee, MA, 01020Pay: $26.25/hrWhat's the Job?Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles...

  • Diesel Technician/Mechanic III

    3 weeks ago

    Chicopee, United States Penske Truck Leasing Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $26.25/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers...

  • Diesel Technician/Mechanic III

    4 weeks ago

    CHICOPEE, United States Penske Truck Leasing Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $26.25/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will...

  • Diesel Technician/Mechanic III

    4 weeks ago

    CHICOPEE, United States Penske Truck Leasing Full time

    30 Fuller Rd Chicopee, MA, 01020 Pay: $26.25/hr What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will...

  • Diesel Technician/Mechanic III

    3 weeks ago

    Chicopee, United States Penske Truck Leasing Full time

    Job Description30 Fuller Rd Chicopee, MA, 01020Pay: $26.25/hrWhat’s the Job?Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our...