Client Site Manager

2 days ago

Irving, United States ManpowerGroup Full time

The Client Manager drives profitable growth for an assigned portfolio (traditional or MSP/VO) through the provision of consultative and operational excellence and managing service delivery across multiple accounts and platforms. The Client Manager provides strategic account management and client knowledge to deliver expertise and drive areas of operational efficiencies.



The Client Manager will provide strategic account management to deliver expertise and knowledge of client operations and areas of efficiencies.


Develops and completes accurate reporting and analysis, which may include customized reporting, QBRs, CWRs, WSI, TCoM, SWOT Analysis, etc.


Seeks opportunities to expand service offering and win new sites


Identify areas of opportunity and partner with appropriate sales team(s) when necessary.


Accountable for fostering an environment of client satisfaction, organizational understanding, excellence in execution and profitable growth within assigned client accounts.


Serves as the liaison between Sales, the Client and various delivery channels. Provides accurate account information, strategic and consultative insight & direction to resolve challenges, establish processes, and identify growth opportunities within assigned accounts.


Single point of contact that resolves client issues and supports strategic planning at the program level as well as develops a strong partnership with the client to represent Manpower as a workforce optimization expert.


Manages and/or creates client compliance requirements and dashboards to ensure we are meeting client service level agreements and requirements. Manages and drives service level agreement requirements (SLA’s / KPI’s) and other determined Manpower or Client criteria.


Implements new procedures to increase Manpower’s profitability, drive the program’s overall efficiency effectiveness and profitability.


Manages the client’s delivery mix to ensure the most effective and efficient methods are deployed. Reevaluates on an ongoing basis as market conditions and client utilization changes.


Fosters an environment of client satisfaction, organizational understanding, excellence in execution and profitable growth within assigned client accounts.


Market and industry leader known in communities of relevance and looked to for World of Work expertise. Maintain brand awareness and trusted advisor status by consistently sharing workforce solutions expertise and dialogue through various platforms.


Develops and maintains brand awareness and trusted advisor status by sharing workforce solutions expertise and dialogue on workforce insights through various platforms. Understands and educates client contacts on the dynamics of the local market, labor and workforce management.

Assesses client’s workforce pain points and areas of opportunity, and communicates how ManpowerGroup can assist them, setting the stage for growth within the client.


Works directly with Client to forecast upcoming labor needs and gather immediate labor needs.


Your Typical Day:

• Provide strategic, consultative account management in order to drive profitable portfolio growth.

• Consult with our clients to provide insights into strategic workforce solutions

• Offer excellent client experience by being a world of work expert

• Drive operational excellence and leverage internal partnerships to resolve client and/or field operational issues

• Engage with the field and market leaders to partner and ensure client delivery needs are being met

• 25% travel required (as needed)

Qualifications - External

Required:

• Industry: 3-5 years in staffing, and/or sales

• Education: High school diploma or equivalent

• Technical: Digital Literacy: desktop (e.g., MS Word and Outlook) and social (e.g., Twitter, LinkedIn) applications

Nice to Have:

• Education: Bachelor’s degree

• Experience: Previous experience in staffing account management

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.

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