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Quality Associate

4 months ago

Cleveland, United States Monarch Steel Company, Inc. Full time

POSITION SUMMARY


Under the general direction of the VP Quality & EHS, the Quality Associate is proficient in executing the essential duties and responsibilities of a Quality Technician III and serves as a resource in defining, creating, improving, and maintaining all processes related to Operations, improving administrative efficiencies, and creating synergies for profitable growth.


ESSENTIAL DUTIES & RESPONSIBILITIES


The essential functions include, but are not limited to the following:


· Embraces the 1 T.E.A.M culture.


· Interfaces with operations teams and organizational process leadership to support the successful onboarding and management of new and existing contracts.


· Develops, improves, and maintains all Operations team training and reference guides in collaboration with Operations to ensure QMS requirements are met.


· Control of operations documents (work instructions, procedures, forms, reference guides, records, etc.)


· Coordinates, executes and participates in safety trainings, meetings, orientation and audits


· Onboarding process for new and existing customers


· Maintenance of customer part specifications in ERP system


· Evaluate root cause analysis and corrective action for Operations Department.


· Provide support with continuous improvement for Operations Department.


· Ensures customer satisfaction through complaint and claims resolution.


· Develop and implement project plans and management reporting tools for Operations projects to monitor progress and measure efficiencies to support Operations KPI’s and Objectives.


· Works closely with Operations leadership to identify areas for process improvements to increase efficiency and quality of documents, tools, and reports.


· Perform other duties and responsibilities as assigned.


SUPERVISORY RESPONSIBILITIES


· Although no direct reports, the position will provide quality and safety focused guidance to Quality Technicians and Operations leadership as needed, and will serve on committees and special teams and perform other duties as assigned.


KNOWLEDGE, SKILLS, & ABILITIES


· Strong understanding of ISO 9001/ IATF 16949 QMS Requirements


· Strong knowledge of OSHA requirements


· Strong knowledge of Industry Standards


· Ability to communicate with people outside the organization, represent the organization to customers, the public, and ability to articulate conversations well to convey information effectively.


· Knowledge of Operations principles and processes for providing customer services. This includes customer needs assessment and establishing quality standards for services.


· Proficient in basic Microsoft programs and windows-based applications


· Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.


EDUCATION REQUIREMENTS


· High School Diploma or equivalent, required.


· Associates or bachelor’s degree, or equivalent work experience, preferred.


· Industry knowledge and experience, a plus.


LICENSES/DESIGNATIONS & CERTIFICATIONS


ASQ Certifications in Foundational Quality, preferred.

Certified Quality Technician

Certified Quality Auditor

Certified Quality Inspector

PHYSICAL DEMANDS & WORK ENVIRONMENT


· The noise level in the work environment is usually medium to high.


· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


· While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.


· The employee will occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.


· This position will occasionally require the use of PPE, including hard hat, safely glasses, steel-toed boots, etc.

Note

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills associated with the position.


The company is an Equal Opportunity Employer and complies with ADA regulations as applicable.