MAC Specialist

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Atlanta, United States HCLTech Full time

JAMF/ MAC Administrator

Atlanta, GA

Full time role


Job Description:

• As a Jamf/macOS administrator, this position will focus on support for all Apple computers for the organization. You will ensure a consistent user experience across all macOS devices. You will develop configuration policies, test and document findings, update and effectively communicate procedures. You will also actively create documentation for downstream support teams as well as train Desktop Support on new processes. You would also be expected to keep up with the Apple and Jamf communities and use the information to improve the Apple/Mac device management across the enterprise.


Core Functions:

• Responsible for resolving L2 & L3 issues

• Planning and Implementation of macOS upgrades and rollout.

• Manage and administer client system infrastructure for macOS endpoints.

• Maintain client hardware standards, including client configuration, and test new technology to improve our computing environment.

• Implement client-side applications and services that will provide new technologies for our employees to improve their work experience, productivity and security.

• Planning and administration of enterprise software, including deployment and package management (e.g., MS O365, VPN)

• Establish and enforce a standard Mac provisioning process to ensure a uniform and secure device fleet.

• Perform well-organized and timely deployments of applications, major upgrades, security updates, and patches.

• Drive client security, and best practices in an enterprise environment.

• Work as the escalation point between different support teams for issues related to macOS

• Diagnose and investigate unique and complex systemic problems.

• Command line packaging in JAMF Composer or other macOS/Apple packaging tools as required.

• Active Directory integration

• Automation via Jamf and/or scripting.

• Experience on Addigy will be an added advantage.


Qualifications:

• 5-7 years relevant Experience

• Excellent Customer service skills

• Knowledge in Microsoft and macOS business applications.

• Strong analytical and troubleshooting skills, including the ability to identify, research, and resolve simple to complex technical support issues independently.


Regards

nikhil.prakashsingh@hcl.com

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