Desktop Support Specialist

3 weeks ago

Atlanta, United States Tri-Force Consulting Services, Inc. Full time

Title: Desktop Support Specialist

Location:

North Terminal Parkway Atlanta, Georgia 30320

Note: This is an On-site Role.

Job Description:

The department of Aviation is seeking a Desktop Support resource that will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment.

This role will be responsible for handling all Tier 1 & some Tier 2 issues.

The Technician is responsible for “imaging” workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware.

The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures.

The technician will also provide help desk support including answering help desk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools.

Duties will require after-hours support.

The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the division to meet the department’s overall objectives.

Applicable Skills:

2 years’ experience doing desktop support.

Experience with Windows and Mac operating systems.

Experience with cloud technologies.

Experience doing PC Builds and deployments.

Experience working with a ServiceNow ticketing system.

Previous experience troubleshooting issues with applications.

Ability to troubleshoot and resolve issues within O365 and other apps.

Solid understanding of Azure AD.

Excellent communication skills.

Ability to troubleshoot VPN issues.

Basic Networking experience.

Provides management of domain accounts and group permissions.

Responsible for supporting remote sites around the Airport.

Essential Education/Certification(s):

Associate in Applied Science (AS) with certifications such as A+ Certification, CompTIA Network+, CCNA, or a minimum of 2 years of hands-on equivalent experience in computer repair or any combination of education and experience that would provide the desired skills, knowledge, and ability to perform the job functions.

"

If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit. "

About Us:

Tri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times (Ranked #931 2021) on Inc. 5000 fastest growing companies in the USA. Tri-Force Consulting Services, Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture, and systems integration for our clients. Our technical competencies are in Java, .NET, SharePoint, PHP, Business Intelligence (Cog no’s, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects. Tri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 2 times on Inc. 5000 fastest growing companies in the USA.

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