Senior System Support Analyst

1 week ago

Columbia, United States SPECTRAFORCE Full time

Job Title: Senior System Support Administrator

Location: Columbia, SC

Duration: 12 Months Likely Extensions

C2 Clearance Eligibility Required


Hours - 8am - 5pm - (On call including a weekend rotation. No travel is expected but there will be some weekend work from time to time.)


Duties:

  • A typical day in PGBA Systems Support includes monitoring our systems for potential issues including identifying issues that may be causing systems performance issues.
  • They use several monitoring applications that can point us in the direction of what may be causing issues.
  • The team work through customer service requests to help process claim strips, claim copies, and claim reprocessing.
  • The team uses Service Now to track incidents/catalog items.
  • The team also perform some C2 clearance checks and validation.
  • Provide system/production support and monitoring for applications, batch cycles, releases, projects, installations, etc. Participate in work sessions for system support and problem resolution. May provide coordination in workload transition tasks.
  • 25% Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications. Provide support for moderate to complex system/production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
  • 25% Assist in analysis of problems/issues. Perform corrective actions whenever possible to fix applications that end abnormally and/or notify technical support for resolution. Communicate with applications on-call persons to repair applications that ended abnormally. Consult with senior level peers on projects of greater complexity.
  • 15% Evaluate system performance in real-time as well as via reports for release related issues. Monitor and report on scheduled batch and online applications for successful/unsuccessful execution. Review all abnormal results/issues to production processing from previous cycles and verify that they have been logged/resolved. May run necessary system backups.
  • 15% Verify Production and Test environments are up and functioning properly. Perform testing responsibilities as need. Review and/or create documentation for accuracy, future problems, and company standards.
  • 15% Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
  • 5% Look for improvement opportunities in the cycles and in procedures. May create new programs to automate the release process where possible. Assist and provide recommendations in applications enhancement projects.
  • The Team: We have a very strong technical and dedicated team with over 130 years of experience. We currently have 12 staff members. We are currently working on implementing the new T5 Government TRICARE contracts for both the East and the West. We also support the VA Community Care Network. If you are looking for a challenging learning environment, then this team is the area for you. We work very closely with our Customer Operations areas in Florence and Myrtle Beach SC


Skills:

  • Required Technologies:
  • Host application support including monitoring Host systems and performing JCL and CICS trouble shooting.
  • Experience in DB2 and IMS.
  • Nice To Have:
  • Scripting in VBA or powershell, Endevor, Freeze Frame, MQ, and Splunk knowledge is a plus.
  • Some distributed knowledge is a plus as well including some server maintenance experience.
  • Looking for an experienced Host Support technician that can help the team in finding and resolving issues on the systems quickly and efficiently with the monitoring tools they have.
  • They need someone who can learn monitoring tools very quickly.
  • The team also support several Government contracts including TRICARE and VACCN.
  • This role is not a typical application developer role.
  • Comprehends data storage techniques, database philosophy, database management, and programming techniques. Strong understanding of the requirements for maintaining production systems and the effect of program changes. Understands how to use structured techniques in new program development. Strong understanding of development, quality assurance, and integration methodologies. Strong communication and interpersonal skills. Able to work well under pressure and as part of a team. Pays attention to detail.
  • Strong knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.
  • Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment.

Education:

  • Required Education: Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Information Technology or other job related degree

Required Work Experience:

  • 4 years of technical experience with systems analysis, design, and/or programming experience or other job related IT experience.

  • Senior Business Systems Analyst

    1 week ago

    Columbia, Maryland, United States Next Phase Solutions and Services, Inc. Full time

    Job OverviewNext Phase Solutions and Services, Inc. seeks a skilled Senior Business Systems Analyst with experience working on projects related to the U.S. Food and Drug Administration (FDA). The successful candidate will analyze business requirements, facilitate stakeholder meetings, and support project management activities.Key Responsibilities:Analyze...

  • System Support Analyst I

    3 months ago

    Columbia, United States Amergis Full time

    The System Support Analyst I is responsible for supporting all offices on the implementation and use of multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes ticket trends and recommends solutions to prevent questions and issues. Essential Duties and Responsibilities: Supports multiple stakeholders on a...

  • SPECTRAFORCE | Senior System Support Analyst

    1 week ago

    columbia, United States SPECTRAFORCE Full time

    Job Title: Senior System Support AdministratorLocation: Columbia, SCDuration: 12 Months Likely ExtensionsC2 Clearance Eligibility RequiredHours - 8am - 5pm - (On call including a weekend rotation. No travel is expected but there will be some weekend work from time to time.)Duties: A typical day in PGBA Systems Support includes monitoring our systems for...

  • SPECTRAFORCE | Senior System Support Analyst

    1 week ago

    columbia, United States SPECTRAFORCE Full time

    Job Title: Senior System Support AdministratorLocation: Columbia, SCDuration: 12 Months Likely ExtensionsC2 Clearance Eligibility RequiredHours - 8am - 5pm - (On call including a weekend rotation. No travel is expected but there will be some weekend work from time to time.)Duties: A typical day in PGBA Systems Support includes monitoring our systems for...

  • System Soft Technologies | Senior Business Analyst | columbia, mo

    4 weeks ago

    columbia, United States System Soft Technologies Full time

    About Us:System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200...

  • Senior Business Analyst

    4 weeks ago

    Columbia, United States System Soft Technologies Full time

    About Us:System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200...

  • Senior Credit Analyst

    3 weeks ago

    Columbia, United States Enterprise Bank and Trust Full time

    Senior Credit Analyst at Enterprise Bank and Trust summary: As a Senior Credit Analyst at Enterprise Bank & Trust, I provide analytical and administrative support to lending departments, lead a team of credit analysts, and collaborate with the Chief Credit Officer. My role involves conducting credit investigations, analyzing financial statements, and...

  • Senior Credit Analyst

    2 weeks ago

    Columbia, United States Enterprise Bank and Trust Full time

    Senior Credit Analyst at Enterprise Bank and Trust summary: The Senior Credit Analyst at Enterprise Bank & Trust provides analytical and administrative support to the lending departments while leading a team of credit analysts. Responsibilities include financial analysis, conducting credit investigations, mentoring junior analysts, and assessing the risks...

  • Sr. Business Systems Analyst

    2 weeks ago

    Columbia, United States DP Professionals Full time

    DPP is seeking a Senior Business Systems Analyst for an opportunity in Columbia, SC. Work arrangement: Hybrid: At least 3 days/week is required.W2 position; 6 months. Project scope:The team is modernizing the data warehouse. This involves helping DBAs to thoroughly document the current state and to map to the future state.Upgrading the IIAS/DB2 to a...

  • Senior System Analyst

    3 weeks ago

    Columbia, United States Hansen Talent Group (HTG) Full time

    Hansen Talent Group is looking to hire a Senior Systems Programmer, experienced on z/OS and MQ to work with one of the largest enterprises in Columbia, SC.This is a hybrid role and requires at least 1 day per week onsite in Columbia, and as needed.What You'll Do:Write or debug programs to maintain and control computer systems software, such as operating...

  • System Analyst for Healthcare Operations

    2 days ago

    Columbia, Maryland, United States University of Maryland Medical System Full time

    Job Description Summary">We are seeking a skilled System Analyst II to join our team at the University of Maryland Medical System. The successful candidate will have expertise in application analysis, design, development, testing, and support services, as well as strong problem-solving skills and ability to work independently.">About the Position">The...

  • Joint Target Intelligence Analyst

    7 months ago

    Columbia, United States Global Dimensions, LLC Full time

    Global Dimensions is a HUBZone, service disabled, veteran-owned small business based in Fredericksburg, VA. We are a dynamic, expanding company with exciting opportunities in language/culture, training/education/instruction, IT, cyber security, and intelligence (analysts, CI, HUMINT, SIGINT, etc.). Global Dimensions is currently seeking a Senior Joint Target...

  • Senior Credit Analyst

    3 weeks ago

    Columbia, IL, United States Enterprise Bank and Trust Full time

    Senior Credit Analyst at Enterprise Bank and Trust summary: As a Senior Credit Analyst at Enterprise Bank & Trust, I provide analytical and administrative support to lending departments, lead a team of credit analysts, and collaborate with the Chief Credit Officer. My role involves conducting credit investigations, analyzing financial statements, and...

  • Senior Credit Analyst

    3 weeks ago

    Columbia, IL, United States Enterprise Bank and Trust Full time

    Senior Credit Analyst at Enterprise Bank and Trust summary: The Senior Credit Analyst at Enterprise Bank & Trust provides analytical and administrative support to the lending departments while leading a team of credit analysts. Responsibilities include financial analysis, conducting credit investigations, mentoring junior analysts, and assessing the risks...

  • Staff Support Analyst

    3 days ago

    Columbia, Maryland, United States EnDepth Solutions LLC Full time

    We are seeking an experienced Staff Support Analyst - Operations to join our team at EnDepth Solutions LLC.Estimated salary: $80,000 - $105,000 per year. Our company offers a comprehensive benefits package, including health insurance, 401(k) retirement savings plan, paid time off, and professional development opportunities.About the Role:This role involves...

  • Lead Business Systems Analyst

    1 month ago

    Columbia, United States University of Maryland Medical System Full time

    Job DescriptionGeneral Summary Responsible for performing complex work analyzing business processes and workflows, identifying areas for improvement, and recommending solutions to increase efficiency and productivity of the applications supported. Serve as subject matter expert for Infor and related systems, including understanding system functionality,...

  • Senior Business Analyst

    2 months ago

    Columbia, United States System Soft Technologies Full time

    About Us:System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200...

  • Senior Business Analyst

    2 months ago

    columbia, United States System Soft Technologies Full time

    About Us:System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200...

  • Cybersecurity Analyst

    2 days ago

    Columbia, Maryland, United States Jacobs Full time

    We are seeking a skilled Functional Analyst to support our prime contract based in the Columbia, MD area. With a salary range of $85,000 - $110,000 per year, this opportunity is ideal for individuals looking to leverage their technical expertise to drive cybersecurity initiatives.Job OverviewJacobs is a leader in providing innovative solutions to complex...

  • Senior Cyber Operations Analyst

    3 weeks ago

    Columbia, Maryland, United States Global Dimensions Full time

    Job OverviewWe are seeking a highly skilled Senior Cyber Operations Analyst to join our team at Global Dimensions.About the RoleThis is a dynamic opportunity for an experienced professional to provide full-range intelligence and administrative support to analysts, engineers, and scientists in various intelligence disciplines and activities.Key...