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AI Engineer

3 months ago

Houston, United States Saransh Inc Full time

AI Engineer - Google /Genesys Contact Center

Fulltime – Perm

Houston, TX


We are looking for Google/Genesys Contact Center AI Engineer responsible for helping with the design, testing, implementation, and maintenance of the Google/Genesys and other contact center solutions. The candidate will collaborate with cross-functional teams to deliver high-quality customer experience solutions using the Genesys Engage and Cloud CX platform.

Job Responsibilities:

  • Design and implement conversational bots across various channels, including chat and voice.
  • Utilize Genesys GIA, Google Dialogflow, web hooks, and React Native development for conversational bot projects.
  • Design and develop user-centric conversation experiences involving chat or voice.
  • Work with Google Cloud Platforms (GCP) to support conversational bot development and deployment.
  • Integrate APIs using NodeJS and Python for conversational bot functionalities.
  • Strong understanding of sentiment analysis, intent classification, dialog flows, personality insight, text-to-speech, and speech-to-text technologies.
  • Experience in architecting and building AI-powered chatbot applications using Dialogflow.
  • Experience with Jira and Github.
  • Hands-on builder experience, with the ability to learn through building and reduce solution ambiguity through targeted prototype development and testing.


Education and Experience

  • Education: Bachelor’s Degree in Computer Science, MIS or (4) years of relevant experience.
  • Experience: Five (5) years of previous experience
  • Preferred Experience: Seven (7) years of technical support
  • software development in Genesys and Nice Technologies.

Skills Required

  • Generative AI concepts.
  • Google Dialog Flow
  • Genesys GIA
  • Genesys Infrastructure
  • Nice Technologies