VP, Digital Services

6 days ago

Charlotte, United States Compass Group USA Full time

VP, DIGITAL SERVICES - CHARLOTTE (HYBRID)

Who We Are

We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.

Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.

We firmly believe in the power of imagination, constantly asking ourselves, “What If?” We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions.

Compass Group is the leading food service management and support services company, with $26 billion in revenue in 2023. In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).


Job Description:

Compass Digital is the innovation company within Compass Group, creating cutting-edge digital retail experiences for universities, hospitals, corporate offices, sports and entertainment venues, and beyond.

We are a diverse team of inventive problem solvers focused on creating new solutions rooted in the user’s actual needs. We design products and services to create experiences that improve the lives of our users. We believe in the power of ‘What If?’ and combining creative people with different talents to make a dent in the world. Solving complex problems is not work, it’s fun and we are all here to dream up the most engaging solutions in the world, with the smartest people we know.

As part of Compass Digital’s – Digital Operations team, the VP of Digital Services will lead work with the Levy Sports and Leisure divisions across the US to help optimize and deliver an exceptional guest experience via technology. This position will be responsible for developing and spearheading valuable Technology Partnerships and implementations of New Digital Solutions in Venue, serve as the escalation point for senior operational leaders, and provide leadership and personnel development for Field and in-venue Support & Digital Services Team members


Key Responsibilities:

  • This role will be directly responsible for the delivery and post-go-live support of digital retail solutions across the Levy US estate.
  • Lead a highly technical and nationwide team of IT professionals providing technology services both in venue and within the various operational divisions/regions
  • Serve as SME on large projects to mobilize new business or retrofit existing locations
  • Build strong cross-functional relationships with operational leaders to provide partnership and guidance on digital/tech installations, and operational support.
  • Develop strong working relationships with partners, vendors, and peer organizations to ensure the highest level of engagement and support.
  • Review and validate digital performance metrics that are delivered at relevant points in the season/year.
  • Provide leadership, support, and professional development for team members in both formal and informal settings.
  • Participate in various organizational programs and initiatives as needed to support sales and retention efforts or develop new tech platforms and functionality.
  • Drive a culture of passion and professionalism to support the ongoing growth of the business and team members
  • Build and lead a high-performing digital services team within the S&E vertical fostering the Compass Digital culture of innovation, collaboration, and service excellence.


Experience:

  • 10+ years experience in a combination of technology strategy, business operations, and technology innovation roles with demonstrated leadership and agency over outcomes.
  • Experience working on projects across multiple channels and domains
  • Demonstrated experience and ability to lead non-centralized/hybrid teams, develop and manage stakeholder relationships, and development of leadership potential within managed structures
  • Significant experience within the hospitality industry and familiarity with Retail POS operations, eCommerce systems, payment environment support, and enterprise network and Internet systems.
  • Experience managing and executing large-scale technology and digital project efforts in large organizations.

Skills and Qualifications:

  • Bachelor’s degree in tech field, computer science, or an equivalent combination of education and experience.
  • Fundamental skills preferred: Advanced Networking, Retail/payment systems,
  • Highly developed sense of ownership and responsibility, and cross-team collaboration.
  • Proven communication skills in delivering presentations and managing communication in large organizations.
  • Ability to communicate complex ideas simply to non-technical audiences.

Apply to Compass Group today

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