OneSource Service Support Specialist

1 month ago

Indianapolis, United States Pyramid Consulting, Inc Full time

Immediate need for a talented OneSource Service Support Specialist. This is a 12+ months Contract opportunity with long-term potential and is located in Indianapolis, IN (Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID: 24-25505


Pay Range: $20 - $26/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


Key Responsibilities:


  • Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
  • Ensures quality service and operational performance within the parameters of program and delivery standards.
  • Develop client relationships and understanding of client business and product installations to identify service needs, plan service delivery, and drive the use of proactive service and support mechanisms to reduce client downtime and support costs.
  • Acts as a single point of client contact to coordinate the resolution of service incidents and escalation of technical issues.
  • Collaborates with sales and support groups to demonstrate the value of support offering to clients and identify opportunities for expanded support business.


Key Requirements and Technology Experience:


  • Microsoft Office experience, including MS Outlook
  • Excellent verbal and written communication skills
  • Bias for action and high level of commitment to the customer.
  • Ability to work effectively in a team and individually; organized with great time management skills.
  • Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max, and Maximo experience desirable.
  • Exceptional Analytical skills
  • Excellent Excel skills
  • Open to change
  • Open to Technological offerings
  • Self-motivated individual with strong follow-up skills


Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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