Chargeback Specialist

4 months ago

Pico Rivera, United States LHH Full time

Job Title: Chargeback Specialist (Deduction Analyst)

Job Type: Contract to Hire

Pay Rate: $27-30 per hour, based on experience

Industry: Food Manufacturing

Experience Required: 5+ years of Chargeback experience


We are looking for a chargeback specialist in Pico Rivera, paying up to $30/hour, based on experience


- Serve as the primary point of contact for customers and the sales team, ensuring timely responses to their inquiries and requests.

- Process and reconcile customer disputes, post chargeback credits, maintain chargeback documentation, and update notes.

- Collaborate with internal teams to research and determine the validity of claims.

- Analyze chargebacks for compliance with customer agreements.

- Reconcile rebate deductions against related credit memos and report on deduction discrepancies.

- Investigate deductions related to prompt pay discounts, sales tracing fees, and administrative fees to ensure they align with negotiated contract agreements.

- Examine payment deductions related to overages, shortages, and damages.

- Take action on unauthorized deductions, including seeking repayment from customers and reclassifying when appropriate.

- Manage authorized deductions and clear them in compliance with office policies and procedures.

- Work closely with various levels of sales to resolve overdue invoices and deductions, recommending further actions for delinquent accounts.

- Collaborate with Cash Applications as needed to ensure payments are appropriately applied.

- Prepare and present reports, statistical data, and information related to collection activities to management.

- Review customer aging analyses to plan and determine appropriate actions for collecting past-due balances.

- Document and submit small balances and bad debt adjustments for approval.

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