Benefits Specialist

2 months ago

Southfield, United States Strategic Staffing Solutions Full time

Benefits Specialist

Location: Southfield, MI ** On-Site

Duration: 14+ Months with chance of extending or converting

Role Type: W2 Contract Engagement

Pay Rate: $24/HR with no benefits

Pay Rate: $22/HR with benefits


Engagement Description –

Under general supervision is responsible for assisting and supporting management in the execution, evaluation, recommendation, establishment, implementation and of production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality.


Top 3 Required Skills/Experience –

  • Handle escalated servicing issues by way of CMS’ Complaints Tracking Module.
  • Ability to work with external parties directly, such as providers and members, to resolve issues/problems and effectively communicate findings.
  • Work cross departmentally to address enrollment, claims, benefit, eligibility, and billing matters.

Required Skills/Experience –

  • Maintain confidentiality of all information processed.
  • Assist and support in the planning, coordinating, developing, and implementing of approved projects which are Divisional and/or Corporate in scope to enhance the overall efficiency of operational procedures, methods, controls, and performance.
  • Analyze, process and/or expedite operational transactions; this may include timely resolution of problems.
  • Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
  • Provide leadership team with status of projects; issue, communicate and recommend policy decisions to achieve project objectives.
  • Utilize and maintain available corporate production and reporting systems; produce routine and non-routine reports, presentations, letters communications and graphics.
  • Assist personnel (both internal and external) by answering questions, supplying information and training.
  • Develop and maintain an effective working relationship with customers or partners

Preferred Skills/Experience –

  • Excellent analytical, organizational, planning, and follow-up skills.
  • Ability to work collaboratively in a team environment, including remotely,
  • Excellent verbal and written skills, including expertise in writing for digital and social media and video,
  • Ability to exercise independent judgment, meet deadlines and deliver on projects while working under limited supervision.
  • Ability to comprehend complex company documents, procedures, and policies, and distill these into easy-to-understand language that supports corporate strategy.
  • Ability to speak effectively before external and internal groups.
  • Proficient in current industry standard PC applications and systems including Microsoft Office.
  • Ability to work in a team setting and independently, and under tight deadlines.
  • Ability to build trust and relationships with internal and external customers.
  • Ability to maintain confidentiality.
  • Ability to work with a variety of variables where limited standardization exists.
  • Resourceful problem solver with ability to formulate and execute plans efficiently and effectively.


Education/Certifications –

  • High School Graduate or GED equivalent required. Three (3) to five (5) years of experience with benefits and procedures as related to assigned department.

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