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Patient Collections Specialist

2 months ago


Southfield, United States Michigan Orthopaedic Surgeons PLLC Full time
Who We Are

As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.

Why Join Us?

Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.

Position Summary

Patient Collections Specialists are responsible for incoming patient and clinic staff calls and electronic contacts; communicating with patients and clinic staff regarding account balances, payments, and payment plans; processing patient payments; processing delinquent patient accounts according to MOS Collection Policy.

Duties and Responsibilities

Primary contact for incoming Billing Department calls and electronic inquiries
Communicate directly with patients regarding their financial responsibility, address billing inquiries, triage billing issues to the appropriate staff
Process patient payments
Monthly processing of delinquent accounts to collections agency
Establish payment arrangements per company policy
Document all calls timely and accurately in patient accounts in the billing system
Perform claim follow-up for patient address corrections, bad package, SNF denials
Take new or updated insurance information
Provide information to patients regarding referrals, authorization, contacting their insurance
Process pre-payments for surgeries, MRIs, DME, and viscos
Some simple claim creation
Contact insurance companies to check eligibility and benefits via phone or online portals
Assist with other billing/collection duties, as needed

Knowledge, Skills, and Abilities

Excellent customer service skills required
Knowledge of Explanation of Benefits (EOBs) and understanding of copays, coinsurance, deductibles and denial codes required
Attention to detail and ability to prioritize independently
Ability to multi-task and perform in a busy office environment
Intermediate knowledge of MS Office
Prior experience using Athena billing system preferred

Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.