IT Support

IT Support - 3+ years of experience required

Contract: 6 months, potential to extend or hire for perm

Location: Burlington, MA

Skillset: Imaging, hardware/software troubleshooting, Intune/Airwatch MDM support

Responsible for Level 1 and 2 support for local and remote workers. Ensure end user, system and application support across IT ecosystem and technology platforms by following an ITIL driven, ITSM based methodology. This includes responding to user tickets and taking phone calls, troubleshooting IT issues, managing, and setting up IT assets and procurement, root cause analysis, usage of insights & monitoring tools to solve user, system and application issues, documenting knowledge base articles. This role requires expertise across end user computing, cloud, servers, applications & network to allow end to end troubleshooting of incidents and resolution. The role will be best suited for someone who has interest in developing an advanced skillset in end user computing with a career growth.

Requirements

• 3+ years equivalent work experience
• Advanced skills in PC imaging, configuration, and troubleshooting (hardware/software)
• Good knowledge of O365
• Mobile Device Management (MDM) & Intune is preferred

Preferred

• Good knowledge of Microsoft Azure Cloud and services across IaaS & PaaS, good knowledge of Windows Server, Windows 10 and MS SQL Server
• Exposure to Microsoft IIS, .NET application support, Application architecture (e.g. client-server)
• Scripting experience is a nice to have (PowerShell, Python, Bash)
• Good knowledge of mobile application support and diagnostics (mainly Apple products)
• Excellent understanding of ITSM tools and automation (e.g. ServiceDesk, ServiceNow)