Information Technology Help Desk Technician

3 weeks ago


Chesterfield, United States SyllogisTeks Full time

Looking for a local to St. Louis Help Desk Technician with 2-3 years of professional experience. 100% onsite, M-F in West County. Environment comprised of PC's running Windows 10/11. No server or internal network infrastructure at this time. Users have Google workspace accounts, so Gmail and Google Drive are used extensively. In the process of rolling out Google Credential Provider for Windows for SSO to laptops and desktops. ThreatDown for antivirus, and SolarWinds for a cloud based ticketing system. Our main software used by the business is NetSuite (ERP package). Would also be supporting printers, label printers, signature pads, fingerprint scanners, handheld scanners, webcams, etc.


  • Serve as the first contact with customers who need technical assistance
  • Perform troubleshooting using different diagnostic techniques
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Manage distribution and tracking of hardware assets
  • Maintain and enforce security measures to protect company assets
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel
  • Provide needed information on IT products or services
  • Keep record of problems and their resolution
  • Customer-oriented communication and follow-up
  • Provide feedback on processes and make recommendations on areas to improve
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting



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