Senior Customer Service Representative
3 days ago
Biote Medical is the world leader in hormone optimization and we are adding to our team We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health.
We are seeking an experience Sr Customer Service Rep to join our team.
As the Sr Customer Service Rep, your daily responsibilities will include:
- Interacting with potential patients and practitioners via inbound and outbound channels; understanding and interpreting technical requirements, providing information, and developing accounts.
- Evaluates patient needs, offering guidance and recommendations to locate a provider.=
- Maintains and improves quality results by following best practices and recommending improved policies and procedures.
- Continually updates knowledge proactively participating in educational opportunities.
- Accomplishes department and organization goals by accepting ownership for accomplishing new and varying requests.
- Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information.
- Adopts a continuous improvement approach to the Service Desk function and key operational metrics; identifies and implements improvement opportunities for efficiencies and automation.
- Monitors service delivery and ensures excellence in service levels.
- Handle customer and patient nutraceutical questions.
- Ensures deadlines and targets are met.
- Promotes goodwill and a positive image of the company to callers.
- Provides timely and accurate information to incoming customer product knowledge requests.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Takes initiative with team members to stay actively engaged in Customer Service team-related work activities and seeks to support organizational needs when available utilizing proper prioritization of tasks.
As the Sr Customer Service Rep, your background should include:
- High school diploma or equivalent required, Bachelor’s degree preferred.
- Bilingual Spanish proficiency (required).
- Kind self-starter, fast learner, and reliable human
- At least 4 yrs of experience in a medical office, customer service or call center position effectively handling inbound and outbound calls.
- Passionate about wellness; dedicated to helping people live healthier and happier lives.
- Customer-focused; ability to identify the appropriate solution for each customer’s individualized needs.
- Strong computer skills; proficiency in MS Office Desktop & Web Applications.
- Ability to effectively adapt to rapidly changing technology and apply it to business needs.
- Ability to thrive in a sense-of-urgency environment and leverage best practices.
- Demonstrates initiative, flexibility, and ability to adapt to changing priorities and work environments.
- Strong time-management and organizational skills with the ability to manage multiple projects simultaneously; ability to quickly prioritize tasks.
- Proven track record of prospecting, closing and exceeding sales goals.
- Skilled at building and maintaining relationships.
Company Perks:
- Medical, Dental & Vision Insurance, Virtual Visits/Telemedicine
- Company Paid Life and AD&D Insurance
- 15 days of Paid Time Off and Company Holidays
- 401k with a 3% employer contribution
- Other excellent health and wellness benefits in line with our business
If you're interested in this awesome opportunity, please apply today
-
Customer Service Representative
1 day ago
Irving, United States Tempo Service Full timeJob DetailsLevel Experienced Job Location Tempo Headquarters Irving - Irving, TX Salary Range $18.00 - $20.00 Hourly Description Tempos Customer Service Representative is a top-notch, first impression specialist that is committed to providing exceptional customer service to our customers. This position will be responsible for answering all incoming calls,...
-
Customer Service Representative
2 months ago
Irving, United States PDS Tech Full timeThe candidate will work as a Customer Service Representative for Stewart services in Irving, TX. They will handle customer inquiries about products and services through calls and emails while supporting sales teams in achieving their goals. Skill Req Customer Service Representative, Customer Service, Representative, Retail, Staffing
-
Customer Service Representative
4 weeks ago
Irving, Texas, United States Domino's Pizza LLC Full timeCustomer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing an exceptional customer experience.Key Responsibilities:Greet customers and provide a positive, engaging experienceTake customer orders using our technology and Point...
-
Customer Service Representative
4 weeks ago
Irving, Texas, United States Circle K Full timeKey Responsibilities:As a Customer Service Representative at Circle K, you will provide prompt and courteous customer service, resolving customer issues on shift. You will also ring up all sales on the cash register properly and perform multi-function operations of fuel consoles, lottery machines, and other equipment. Additionally, you will inspect store...
-
Customer Service Representative
4 weeks ago
Irving, Texas, United States Domino's Pizza LLC Full timeDomino's Store Team MemberAs a Customer Service Representative at Domino's, you will be responsible for providing exceptional customer service and creating a positive experience for our guests.Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer orders using our technology and Point of Sales System.Create a...
-
Customer Service Representative
1 month ago
Irving, Texas, United States Domino's Pizza LLC Full timeAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer experiences. Your key responsibilities will include greeting customers, taking orders, and maintaining a clean and organized store environment. You will also be responsible for ensuring orders are accurate and delivered to customers in a...
-
Customer Service Representative
4 weeks ago
Irving, Texas, United States AlphaGraphics Full timeJob Summary: We are seeking a skilled Customer Service Representative to join our team at AlphaGraphics. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key Responsibilities:Respond to customer inquiries via phone,...
-
Customer Service Representative
4 weeks ago
Irving, Texas, United States Overhead Door Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Overhead Door. As a key member of our sales center, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring timely order fulfillment.Key Responsibilities:Provide...
-
Customer Service Representative
4 weeks ago
Irving, Texas, United States Planet Fitness Full timeMember Services Representative Sub Job DescriptionAt Planet Fitness, we're dedicated to providing an exceptional fitness experience for our members. As a Member Services Representative Sub, you'll play a vital role in ensuring our facilities are clean, safe, and welcoming for everyone.Key Responsibilities:Provide exceptional customer service by assisting...
-
Customer Service Representative
1 month ago
Irving, United States Circle K Full timeCircle K - 3950 Valley View Ln [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...
-
Customer Service Representative
2 weeks ago
Irving, United States Circle K Full timeCircle K - 5401 N MacArthur Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...
-
Customer Service Representative
4 weeks ago
Irving, Texas, United States AlphaGraphics Full timeWe are seeking a highly skilled Customer Service Representative to join our team at Alphagraphics. As an Inside Sales Customer Service Representative, you will be responsible for growing sales of customers and working with the sales team to develop/acquire new business opportunities.Key Responsibilities:Generate customer orders/invoicesAnswer customer phone...
-
CPAP Customer Service Representative
1 week ago
Irving, United States Rotech Healthcare Full timeWe are seeking a dedicated Customer Service Representative CSR CPAP to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medica Customer Service Representative, Customer Service, Medical Equipment, Processing Specialist, Patient Services,...
-
Customer Service Representative
1 month ago
Irving, United States U-Haul Full timeLocation: 2630 W Irving Blvd, Irving, Texas 75061 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
4 weeks ago
Irving, Texas, United States RemX Full timeCustomer Service Representative OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at RemX in the Irving area. This role requires a Bachelor's degree and fluency in Spanish.Key Responsibilities:• Provide exceptional customer service to clients• Process payments and handle collections• Work with bankruptcy...
-
Customer Service Representative
1 month ago
Irving, Texas, United States Uline Full timeCustomer Service RoleDeliver Exceptional Customer ExperienceAs a Customer Service Representative at Uline, you will be the face of our company, interacting with customers to resolve their inquiries and concerns. You will be responsible for processing customer orders, answering product and pricing questions, and providing legendary service to our...
-
Customer Service Representative
4 months ago
Irving, United States GuideWell Full timeJob DescriptionJob Summary The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern. Location:Onsite in our Irving, Texas office - 8500 Freeport Parkway, Irving, Texas 75063Starting Pay: $18.00...
-
Customer Service Representative
1 month ago
Irving, Texas, United States Della Infotech Full timeJob Summary: We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Della Infotech. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling administrative tasks, and maintaining a positive and professional atmosphere. Key Responsibilities: ...
-
Customer Service Representative
4 weeks ago
Irving, Texas, United States New Leaf Service Contracts LLC Full timeAbout the Role:The Customer Service Specialist will be the face of New Leaf Service Contracts LLC, providing exceptional customer service to valued clients. This role requires a professional with a passion for delivering high-quality service, a strong work ethic, and a desire to succeed.Key Responsibilities:Present a professional company image while handling...
-
Customer Service Representative
3 days ago
Irving, United States JoCo Full timeWhat is the position:The Customer Service Representative is responsible for providing quality service to customers. What will you do:Assist in building and maintaining strong customer relationships.Manage a heavy call volume.Support department with various administrative tasks.Collaborate with internal team members and customers to resolve inquiries.Ensure...