Technical Account Manager/Engagement Manager

6 days ago

Atlanta, United States Intelliswift Software Full time

Role Overview:

Key requirements:

Strong delivery management and delivery excellence experience in BFSI, Retail, Insurance Domain.

• Experience on Account/Portfolio management, account mining for large Digital transformation program

Experience in develop operating model for QE transformation, innovations, drive revenue and margin accountability

• A minimum of 5 years of experience as a leader managing high performing teams and strong Development and minimal experience on Test Automation skill on Selenium Java, Core Java development background. Any other programming languages would be an added advantage

• Proficient in designing multiple automation framework including on mobile platforms (Android, IOS) ) using Appium

• Ability to manage large delivery assignments independently.

• Demonstrated ability to perform QE transformation/implement automation best practices across projects and programs

• Ability to develop a testing strategy that is customized and optimized for the situation at hand and communicate it effectively to stakeholders

• Excellent analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and facilitate actions

• Excellent problem-solving skills and a deep passion for quality, attention to detail and proven ability to manage multiple competing priorities simultaneously

• Strong client communication and management skills, able to operate on onshore/offshore model

• Knowledge on APIGEE / API / DevOps delivery model (CI/CD, Jenkins), Data Management, BI.


Responsibilities:

MAJOR RESPONSIBILITES:

• Understanding of technology (ex. Big Data/BI - Data & Analytics, Test & Test Automation, DevOps - Digital Transformation, MS Stack - Enterprise applications, etc.) along with industry knowledge, competitive landscapes, and customer requirements.

• Good understanding about BFSI, Healthcare, Telecom, Insurance etc.

• Interact with the customers and take their feedback regularly and collaborate with different teams and monitor all aspects of the project, including communication, technology, development, and technology

• Lead various customer projects simultaneously and use different tools for the same and provide excellent service and support to the existing customers to build healthy relationships with them

• Developing engaging business plans to approach new prospects

• Execute customer engagement business analysis

• Develop training programs to help the associated staff to support company objectives and goals

• Analyzing sales data to identify new opportunities in new markets.

• Guide SOW’s for Client and coordinate PO activity as needed

• On time risk assessment of the project and making sure the quality standards are met

• Overseeing time tracking for billing and salaries purposes

• Disseminating project Information to Intelliswift Associates by setting clear and timely expectations with the team

• Designing and controlling KPI and metrics for the team of contractors

• Fostering a positive work environment

  • • Control involuntary attrition.


Skills and Abilities:

• Leadership Skill

• Communication Skills

• Problem Solving Skills

• Relationship building skills

• Analytical Skills

• Ability to improve processes and build strategies

• Organizational skills

• Interpersonal skills

• Commercial awareness

• Team work skills

• Ability to motivate people.


Education/Experience:

  • Four-year college degree and 2+ years of technical sales experience required.
  • Experience in selling projects and solutions is highly desirable.
  • Interact with customers, identify their needs, and suggest new products and services that suit their interests and be an ambassador for Intelliswift Inc.

Experience developing solutions through a consultative process with target customers.

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