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Electrical Systems Quality

3 months ago

Raleigh, United States Hitachi Energy Full time

General Information:

This role will be responsible for coordinating within North America the product and systems reliability requirements in alignment with the Global Product Reliability Program initiatives. This individual will be responsible for ensuring proper and timely coordination for the resolution of both warranty and after sales product and equipment failures, serving as the liaison between the Service Team in NAM and the Service Team at the Global Center of Competence and other relevant functional teams. This individual will also integrate the Quality and Continuous Improvement (Lean and 6 Sigma) methodologies and activities within the Service department and will serve as a generator and coordinator of ideas for improvements, implementation strategies and predictive analysis and will ensure that timely and effective results of the process improvements are accomplished.


Your Responsibilities:

  • Follow the Corporate Quality Framework and Improvement plans and follow the Reliability Program expectations.
  • The Q&CI Service Specialist seeks to help prevent installed base asset failures, ensure the failures reported to the global teams get properly investigated going through a proper root cause analysis. Gather data and coordinate with the relevant teams and groups on the diagnose on failures till proper resolution and reporting with a customer focus approach.
  • Conduct and coordinate as applicable failure investigations with local and global teams, creating the CCRPs (Non-conformances) working with the field personnel in gathering all the data and information for analysis, including analyzing failure mechanisms and implementing solutions to improve reliability, quality, safety, and overall ownership of the reported issues and failures.
  • Gather, examines basic reliability data, and consolidates the reports (summary report) from the troubleshooting activities done by the green field activities and field personnel, on current installed base, commissioning failures, upgrades and critical parts required.
  • Analyze downtime, quality, and financial data (CoPQ KPIs) to identify areas of focus for the Service team, as well as identify other opportunities across the site to improve efficiency, lower cost, and reduce waste.
  • Prepare, organize, and facilitate applicable working sessions utilizing FMECA and other Quality and Lean 6 Sigma tools to identify potential risks, failures, and other issues to have the earliest detection of those failure and issues, based on historical or new data.
  • Help develop and network with the Service teams from the COC and other BUs to continuously improve safety, health, environment, quality, production efficiency, labor/material effectiveness, etc. to optimize critical asset Total Life Cycle Costs.
  • Support, promote, and demonstrate Hitachi Energy’s core values and behaviors.
  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.


Your Background:

  • Degree in Electrical or Mechanical Engineering.
  • 3 or more years of reliability experience in continuous process manufacturing environments.
  • Experience with electrical system issue resolution in manufacturing environments.
  • Experience in Quality tools, Continuous Improvement Lean and Six Sigma (L6S) initiatives and projects.
  • Familiar with condition monitoring tools such as: vibration analysis, Ultrasonic, lubrication, thermography, etc.
  • Experience facilitating dozens of successful Root Cause and Failure Analysis
  • Experience with: FMECA’s, recommendations associated with preventing most probable Failure Modes, Production loss analysis, failure mitigation strategies, Spare Parts optimization supporting the PM tasks, etc.
  • Experience using ERP or SAP systems.
  • Black Belt Certification is a plus.
  • Willing to travel to other North American sites up to 50%.
  • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.