Account Supervisor

3 weeks ago

Morristown, United States NAVISYNC Full time
Position Title: Account Supervisor
Job Description

The Account Supervisor supports agency of record brands by both overseeing and delivering projects in a timely, efficient, and professional manner. The Account Supervisor is the primary service delivery management resource with a key customer advocacy role, responsible for assuring client satisfaction. The Account Supervisor serves as a liaison between client and internal operations and is responsible for the successful execution and profitability of all projects.  

 

NOTE: We have 2 positions open Experience in Managed Markets/Market Access and/or Patient Support Services/Programs is required for consideration.


Responsibilities

l Develops and maintains client relationships

l Function as internal team leader ensuring all members of the team work together smoothly and effectively. 

l Responsible for VEEVA submission to Medical/Legal/Regulatory (MLR) and its’ associated tagging and linking

l Responsible for download and marking up of MLR comments

l Responsible for review and commenting of jobs through iMeet cloud-based routing system

l Participates or leads content calls with internal team and client, including medical/regulatory/legal review

l Reviews and forwards status/contact reports to client after each client contact 

l The development of budgets and reconciliation within budget

l Liaison with client for signatures on contracts when applicable

l Utilizes agency tools to manage projects including project briefs, proposal templates, budget tools

l Collaborates with internal team on overall project plan, objectives, milestones, and deliverables

l Works within and manages to a budgeted labor hours and out-of-pockets by job and position level, to ensure minimum standards of job profitability.

o Monitors budget including direct costs and labor costs to ensure team members/direct reports are managing to assigned budgeted labor hours and managing direct costs

o Maintains and/or exceeds minimum billable utilization percentages for position level

l May provide direction to Account Executive or other direct reports (if applicable) regarding all aspects of project management to ensure client expectations are met if not exceeded


Qualifications

l 4-year college degree and/or relevant job experience within healthcare communications/marketing agencies

l 3-5 years of agency experience in managed markets/patient support programs

l Project management, excellent oral and written communication skills, and ability to manage people effectively. 

l Demonstrate thorough knowledge of therapeutic area(s), marketplace, and products for all assigned accounts 

l Solid knowledge of health care marketing principles

l Veeva experience required

l Demonstrate the ability to apply marketing knowledge to brand building strategic initiatives

l Demonstrate ability to use clinical information and data effectively


We offer a competitive compensation package, excellent health benefits, annual bonus, 401(k) plan, work/life balance perks, and opportunities for growth.


Navisync, a division of NPG Health, is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

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