Customer Care/Warranty Coordinator

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Roseville, United States JMC Homes Full time

JMC Homes is a leading local homebuilder known for our commitment to quality and customer care. We're looking for a dual New Home Warranty Coordinator/Field Representative to join our team and be the face of our warranty program for our valued homeowners.

At JMC Homes, we're more than just a home builder. We're architects of happiness, transforming blueprints into spaces where memories are made and dreams take flight. We believe every family deserves a haven that reflects their unique story, a place where they can thrive and grow.


Are you passionate about building relationships and ensuring customer satisfaction? Do you thrive in a fast-paced environment and have a knack for problem-solving? If so, then we have the perfect opportunity for you


In this role, you will:

Coordinator (75% of the time)

·      Receive and process incoming home warranty inquiries, and disperse service requests to the assigned community representative.

·      High inbound call/email volume communication. Must be able to quickly and effectively communicate back with the homeowner.

·      Relay warranty policies and decisions to homeowner.

·      Oversee and review all completed service requests to ensure and approve proper completion.

·      Obtain, track, keep, and distribute trade/contractor partner lists.

·      Assist customer care department and representatives as necessary

Field Representative (25% of the time)

·      Conduct on-site inspections of new homes to identify and document warranty issues

·      Communicate effectively with homeowners to understand their concerns and answer their questions

·      Schedule and oversee repairs with qualified contractors, ensuring timely and high-quality workmanship

·      Process warranty claims and maintain accurate records

·      Build positive relationships with homeowners and become a trusted advisor

Qualifications:

·      Able to work Monday – Friday 8:00am – 5:00pm

·      Previous customer care/warranty experience

·      A highly motivated and results-oriented individual with excellent communication and interpersonal skills

·      A detail-oriented problem solver with a strong ability to prioritize and manage multiple tasks

·      Proficient in Microsoft Office Suite and CRM software

·      Must possess a valid driver's license

We offer:

Competitive salary and benefits package, including health insurance, company vehicle, a generous 401(k) and match, and paid time off

If you're ready to join a team that's passionate about building quality homes and providing exceptional customer service, we encourage you to apply

Please submit your resume and cover letter. We look forward to hearing from you

JMC Homes is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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