Operations Director-Primary Care

1 month ago

Kankakee, United States Riverside Healthcare Full time

Summary

The Director is responsible for the strategy, delivery, and growth of the assigned service line. The Director shall address and resolve all issues pertaining to practice operations in accordance with established budgets and policies and procedures of the medical group. He/she shall demonstrate visibility and build trust among all medical group team members and with physicians and other health professionals. The Director will manage and develop human resources of the practices, promote the use of information technology and systems, participate in the medical group goals, establish and manage budgets for the service line and integrate new practices into the medical group. The director is responsible for the quality of the program, clinical outcomes, financial outcomes, new services, regional development, referral development, and daily medical practice operations of the service line.


Experience/Education Requirements

  • MBA, MHA, or Master's Degree in another relevant field or equivalent education and experience.
  • Clinical background and current competence in a Center of Excellence clinical program preferred.
  • Seven years experience in business development, strategic planning, managing clinical operations, and/or physician practice management.
  • Knowledge of industry and regulatory program policies, procedures, and laws.
  • Ability to collect and analyze complex data, evaluates information and systems, and arrives at effective business decisions.



License or Certification Requirements

  • None


Responsibilities:

  • Builds key relationships with all significant contacts including practice providers and service line and dyad leaders working closely in a matrix environment that includes hospital leadership, finance and corporate entities.
  • Demonstrates visibility and builds trust among team members seeking opportunities to reward and recognize staff and empowering staff to share in decisions that affect their practice.
  • Ensure compliance with rules and guidelines related to all regulatory agencies and accrediting organizations including but not limited to DNV and ISO 9001 compliance.
  • Establishes service line goals based upon the organization's strategic goals and objectives, develops department and practice level goals, work priorities, and workflow efficiencies.
  • Identifies opportunities to improve performance, analyzes work processes and removes inefficiencies to reduce re-work and wasted materials/resources in order to provide a positive customer experience and efficient work environment.
  • Identify research and implement new clinical programs and services.
  • Manages and develops human resources consistent with organizational values, guidelines, and regulatory agencies providing and receiving constructive feedback with the team and evaluating performance and competency to perform job duties within prescribed timeframes.
  • Manages the fiscal resources of the service line in a manner that is financially responsible and consistent with the overall goals of the organization as demonstrated by efficiently managing resources, labor, services, supplies and materials, and space.
  • Performs other duties as assigned.
  • Promotes information technology efficiencies demonstrating an understanding of relevant applications used in area of responsibility, examines work processes to identify what can be more effective through technology, uses technology to increase productivity and ensures personal and staff proficiency in the use of technology.



Education:

Essential:

* MASTERS DEGREE




Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals® by Truven Health Analytics/IBM Watson Health over 10 times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.


Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago’s southwest suburbs and East-Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedication is respected, where superior performance is rewarded with competitive salaries and excellent benefits.

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