Director of Security

5 days ago

New York, United States Quality Protection Services (QPS) Full time

Overview

The Director of Security will be responsible for overseeing all security operations of a Class A commercial building. This position will be responsible for scheduling and training Security Officers and Fire Life Safety Directors. You must be accessible 24/7 to address emergency incidents affecting the assigned property. The Director of Security must demonstrate strong leadership skills as well as excellent surveillance and emergency response skills, in addition to knowledge of all hazards and threats to safety. The Director of Security is a supervisory and management role that requires ensuring that all assigned Security Officers and Fire Life Safety Directors are performing up to client expectations and QPS standards.

The position requires the following, non-negotiable characteristics:

  • Precision and accuracy in the performance of all duties.
  • Direct, articulate and succinct communication style, both verbal and written.
  • Mastery of organizational skills, including management of multiple tasks and deadlines.
  • Analysis of issues with a methodical and efficient, yet thorough, approach.
  • Self-motivation to be proactive in identifying problems and developing recommended solutions.
  • Self-discipline to always conduct oneself with the utmost professionalism, integrity, reliability and accountability.

Duties and Responsibilities

  • Lead a team of security and fire life safety personnel in their day-to-day duties and responsibilities.
  • Develop and implement security policies, protocols and procedures.
  • Oversee physical safety and security of the building, employees, vendors, contractors, and visitors.
  • Maintain a secure environment and provide emergency evacuation and safety procedures to ensure safety of building occupants.
  • Ensure security staff is prepared with all equipment, uniforms and supplies necessary to meet property’s needs and service expectations.
  • Make certain that all security and fire life safety personnel maintain current New York State guard licenses and FDNY certificates of fitness and complete required yearly training.
  • Develop training plans for security and fire life safety personnel, maintain training records; regularly monitor performance and provide coaching for performance improvement and development, discipline, retraining and termination, if necessary.
  • Create and maintain officer post orders and shift schedules; ensure all posts are staffed with qualified, trained personnel.
  • Ensure that all required testing, drills and inspections are completed in a timely manner and comply with FDNY code and regulation requirements.
  • Develop, implement and maintain a security risk management plan for the building’s safety program to reduce liability and mitigate risk.
  • Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to building management.
  • Manage and report security incidents and threats to Management.
  • Establish a working relationship with appropriate law enforcement, intelligence and threat assessment agencies to identify, quantify and assess security threats to the building and to provide recommendations to building ownership regarding suitable mitigation measures.
  • Monitor and report on security checks and building surveillance.
  • Authorize access to building and ensure that access is controlled.
  • Have a thorough understanding and working knowledge of all building security systems to include existing access controls, security electronic monitoring, and CCTV systems.
  • Maintain and review security records; periodically report on trends, anomalies, and concerns.
  • Conduct site surveys and provide recommendations to Management regarding security system upgrades which may include access control, security electronic monitoring, and CCTV systems.
  • Staff schedule must be monitored daily to ensure that all open officer posts are filled and all approved vacation and time off is coordinated in advance to avoid any unnecessary overtime.
  • Coordinate vacation and schedule vacation with officers.
  • Provide training to all permanent and replacements officers.
  • Control weekly hours and ensure QPS is on budget.
  • Schedule FSD tests and assist with training.
  • Coordinate F01 certification for each officer.
  • Oversee all license expirations and coordinate necessary extensions.
  • Respond 24/7 to inquiries by phone or in-person, as the situation requires.
  • As directed or required interview candidates for hire at the location to validate their qualifications and abilities, and make recommendations.
  • Correct and document minor infractions of company or building policies through verbal warning, training, or memos.
  • Document matters that may require formal discipline on appropriate QPS documents and preserve all evidence/information including, but not limited to, records, witness statements, reports, video, etc.
  • Familiarize oneself with applicable labor laws and Collective Bargaining Agreements and
  • ensure compliance.
  • Respond to, investigate and prepare reports relating to serious, sensitive or critical incidents or matters.

Requirements:

  • 7+ years proven experience as a security manager in a Class A office building preferred.
  • Minimum 10 years prior Law Enforcement experience (preferred)
  • Experience using relevant technology and equipment (e.g. CCTV, access controls).
  • Experience in reporting and emergency response planning.
  • Excellent knowledge of security protocols and procedures.
  • Excellent communication and interpersonal skills.
  • Outstanding organizational and leadership skills.
  • Committed and reliable.
  • Must be available 24/7 to address emergencies and incidents.
  • FLSD certification and private investigator license preferred.

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