Operations Specialist

1 month ago

Vernal, United States Apex Systems Full time

Position: Pilot Store Operations Specialist

Location: Multiple locations within Utah (must be willing to travel to 3 store locations)

Duration: 3 month contract

Pay: $30.00 - $35.00/hr


This contract position requires a flexible schedule, including availability during store peak hours, weekends, and holidays as needed to meet project demands. It includes significant on-site presence at store locations within the designated region.


ABOUT THE JOB:

  • Engage with store teams throughout the launch and implementation cycle of pilot programs.
  • Provide hands-on, on-site observation to identify, troubleshoot, and resolve operational challenges.
  • Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops.
  • Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards.
  • Conduct technical testing and troubleshooting, following guides to problem-solve issues with technology, and potentially build or repair elements as needed.
  • Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within pilot store locations.
  • Document processes, issues, and resolutions in clear notes and other media as required.

ABOUT YOU

  • Demonstrates a passion for operations, an eagerness for continuous improvement, and a strong interest in e-commerce and retail technology.
  • Proven autonomy, ability to multi-task and excel in a fast-paced, ever-evolving environment.
  • Experience and comfortability in handling technology challenges using guides and troubleshooting resources.
  • Customer-focused orientation that aims to over-deliver on expectations
  • Collaborative attitude who enjoys working with a team to solve problems

Minimum Qualifications

  • Minimum 3 years of retail experience in management, regional, or corporate roles.
  • Demonstrated experience in driving program implementation, change management, and successful execution of training, as well as measurement of success.
  • Exceptional written and oral communication skills with the capacity to adjust messaging based on audience needs.
  • Flexibility to travel and spend significant time in retail environments, especially during peak periods.
  • Proficient in performance monitoring, reporting, and leveraging data for operational improvements.

Preferred Qualifications

  • Bachelor’s degree in related field or equivalent work experience
  • Proven track record with process mapping, measurement, and documentation, with a firm grasp of continuous improvement tools and methodologies.
  • Experience in a client-facing role

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