ServiceNow Developer

**Must be currently living in Utah; work is 2 days a week onsite.**

**No third party companies or sub-vendor candidates.**

**No candidates on F1 or H1 visas.**

This is a contract with a great organization. As a contractor for Smith Johnson, you are eligible for medical, dental, life, disability. Smith Johnson pays for 70% of your medical and dental and 100% of life and disability. The contract is also eligible for PTO/holiday accrued monthly. You are also eligible for a 3% retirement matching plan. Smith Johnson believes in taking care of our contractors.

Job Description:

This new ServiceNow Low/Pro Code Platform Software Application Developer works alone, or on a designated team, producing mission-critical and/or ancillary software applications for a specific State Agency. The development workflow is using the latest industry leading SAFe Agile development methodology.

This is a new position being created to lay the foundation for the adoption and use of the ServiceNow Low Code Now Platform for developing applications. This contract SN Developer, serving as an augmented resource, will be a key contributor in four areas:

A. Establishing the SN platform development technical environment and procedures

B.Integrating and following the enterprise level SN Platform Governance structure with the unit’s Software Development Methodology (SDM)

C. Perform SN Platform Low/Pro coding work itself for approved development projects

D.Provide mentoring, as assigned, with in-house development staff on the new platform

The position is an expert-level, lead position that may also mentor other programmers. This position requires advanced knowledge, skills, abilities and experience with the platform, application coding generally, technical environments, development tools and typical application development processes.

The SN Developer may perform assignments either as a stand-alone project, or as a project integrated with the work of a designated Agile Team.

Primary Duties:

• Member of assigned Agile Development Team(s):
• Participate in planning sessions to coordinate on development requirements
• Participate in other meetings to address and report on development activities
• Assess specifications and provide time estimates to complete assignments
• Follow the Software Development Methodology (SDM) processes and

detailed requirements

• Use development tracking software to collaborate and document development assignments

Address and enforce screen and other standards in development work

Fulfill the Developer duties on assigned product epics/features/stories

• Assist other Developers as needed to help meet Team goals and deadlines
• Provide feedback on common or unique challenges found in development
• Prioritize assignments and work flow to meet established deadlines
• Work effectively with Information Analysts, Database Administrators, System Administrators, Internal Testers, Business Analysts, Project Managers, external technical partners and DTS Enterprise experts

• Developer Duties:
• Follow the Enterprise proscribed Governance process for the assignment and reporting of SN Platform projects
• Follow the Unit SDM for the development steps in the process
• Use the tracking software to document the development activities and results (JIRA)
• Use the tracking software to coordinate and assign issues with others
• Participate/perform analysis and design activities for requirements, specifications, workflow and user interface designs on assigned projects
• Perform coding tasks on application screens and their internal technical functions to ensure all the specific defined requirements have been met
• Coding work includes:
• Low Code configuration and tuning
• Pro Code customization when required
• Integration configuration
• * Perform coding tasks on other technical assignments (see list below)
• Ensure products delivered meet standards, when required
• Ensure products delivered return the correct data
• Ensure products delivered meet security requirements
• Ensure related screens still function correctly
• Ensure products delivered are complete and accurate
• Prepare test scenarios and data and pre-test product to be delivered
• Meet acceptable thresholds for the return of “failed” products from testing
• Provide detailed information to Testers on delivered products
• *Other Technical assignments mentioned above:
• system functionalities
• algorithmic calculations
• notifications
• database connections
• intermodular micro-services
• API web services
• other bi-directional interfaces with other systems
• websites
• web forms and reports
• cron schedules
• security protocols and mechanisms
• authentication and access elements
• configuration management activities
• system builds merges and refreshes
• ongoing technical maintenance and debt resolutions
• version controls and protections
• Mobile Device applications, Interfaces, application versions
• Emerging technologies

• Other Duties:
• Assist the Developers Group to develop and improve technical expertise, methodologies and procedures
• Participate in assigned Committees
• Develop an institutional knowledge of agency policies and operations
• Make recommendations, when appropriate, as feedback to business and

technical staff on application design and function

• Keep abreast of emerging technologies, tools and methods, and expand and perfect technical skills and creative abilities

Required Knowledge/Skills/Abilities/Experience:

• Principles, theories, and practices of computer science
• Concepts of computer hardware operation and application development
• Concepts of computer screens, pages, features, functions and coding concepts
• Computer relational and other databases and database analysis software
• Learn and use automated software applications
• Understand project definitions, scope, objectives, business work flow processes and diagrams, application and database requirements, business functional specifications, design and technical specifications, business and technical standards documents, test case scenarios and other analysis and design tasks and reports
• Use logic to analyze or identify underlying principles, reasons, or facts associated with information or data to draw conclusions
• Find and collect information from data sources
• Use computer software programs to store data, retrieve stored data, analyze retrieved data, and arrange results in a presentable format
• Review and analyze data, summarize report findings, interpret results and make recommendations
• Identify problems or potential problem areas and recommend solutions
• Evaluate information against a set of standards
• Gather and document business requirements
• Define and document standards for use and operation of software
• Convert standards, user specifications and requirements into design plans
• Develop test cases to evaluate the success of both software upgrades and modifications
• Test applications using standard methodologies and techniques
• Validate applications for requirements, quality, responsiveness, performance, accessibility, data integrity, functionality, user acceptance,
• Ensure products comply with regulations, policies, procedures, operational practices
• Prepare software documentation for future reference and maintenance needs
• Anticipate the impact that new or modified software will have on existing standards and systems
• Plan, organize, prioritize workload in order to accomplish tasks and meet deadlines
• Deal with people in a manner which shows sensitivity, tact, and professionalism
• Work effectively with a work group or team to complete tasks
• Build Team spirit and cohesiveness
• Organize, chair, facilitate and document meetings with users and technical staff
• Prepare and present technical training and mentoring to other staff
• Communicate information and ideas clearly, and concisely, orally; and understand information presented orally
• Communicate information and ideas clearly, and concisely, in writing; and read and understand information presented in writing
• Help customers identify better ways to utilize a system’s capabilities

Special considerations

• Length of time with direct work experience employed as a programmer developing and maintaining computer software applications and programs using the ServiceNow Low Code / Pro Code Platform development tool(s)
• Direct participation as a principal developer on projects building or maintaining mission-critical applications for a medium to large size private or public organizations (i.e 1,000 or more employees)
• Training and experience with development methods and approaches to application security, specifically with low code / pro code platforms
• Academic qualifications in the computer science field

Minimum Mandatory Requirements

Skill Set

1. Must be geographically located within the State of Utah, and able to work in a hybrid model of in-office and remote work
2. ServiceNow Platform Developer must have adequate secure network access at remote work site provided by the Developer. For remote work, the Developer must provide their own monitors, docking station (if required), keyboard and mouse. Client provides the portable laptop. For in-office work, the client additionally provides all the peripheral equipment.
3. Minimum 3 years work experience as a ServiceNow Platform Developer. Preference may be given for SN Developer with experience implementing the use of the SN Platform as a new development environment in an organization.
4. Must have experience performing ServiceNow Platform development within a software development life cycle methodology (SDLC) such as SAFe Agile, and/or project management models