Desktop Support Specialist

5 days ago

Olive Branch, United States GTN Technical Staffing and Consulting Full time

Location: Olive Branch, MS (onsite)

Long Term W2 contract with full medical, vision, and dental

Special note:

Job Description

The Deskside Services Technician will provide support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, and maintaining all desktop equipment, printers, software applications and mobile devices to ensure optimal performance. Support will be performed in person (on-site users) or via telephone/remote control (off-site users).

Key Responsibilities

  • Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems.
  • Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues.
  • Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks.
  • Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff.
  • Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management.
  • Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention.
  • Ensure all tickets are resolved within documented service levels.
  • Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem.
  • Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs.
  • Possess excellent presentation, verbal communication and written skills.
  • Provide technology refresh support as needed.
  • All other tasks as assigned.

Work Environment

  • This position requires the ability to move, carry, push, pull and/or lift up to 45 pounds, as well as climb under/around desks for cable management.

Qualifications

Required Education, Experience, & Qualifications

  • AA Degree in related discipline and six (6) years’ experience or High School and seven (7) years’ experience. (A+ Certification preferred)
  • 2 years of experience in a deskside services role supporting end users; troubleshooting and resolving all aspects of computer hardware and software.
  • 2 years of experience supporting Windows 10 and Microsoft Office Suite.
  • Azure and ERP experience.
  • Must be comfortable in a fast-paced, dynamic environment, and be able to handle multiple tasks simultaneously.

  • Technical Support Specialist

    3 weeks ago

    Olive Branch, United States Softworld Inc Full time

    Job Title: IT Support SpecialistJob Location: Olive Branch MSAt Softworld Inc, we are seeking a skilled Technical Support Specialist to provide excellent customer service, technical troubleshooting, and problem resolution. The ideal candidate will have hands-on experience in desktop support and a strong ability to work independently.Responsibilities:Provide...

  • Field Support Specialist

    4 weeks ago

    Olive Branch, Mississippi, United States Softworld Inc Full time

    Job Title:IT Support SpecialistJob Location:Olive Branch, MSKey Responsibilities:Provide exceptional customer service and technical support to resolve issues efficiently.Utilize hands-on experience in desktop support to troubleshoot and resolve technical problems effectively.Requirements:Excellent communication and problem-solving skills.Ability to work in a...

  • Field Support Specialist

    3 weeks ago

    Olive Branch, Mississippi, United States Softworld Inc Full time

    Job Title:IT Support SpecialistJob Location:Olive Branch, MSKey Responsibilities:Provide exceptional customer service and technical support to clients.Utilize hands-on experience in desktop support to resolve issues efficiently.Requirements:Excellent communication and problem-solving skills.Ability to work in a fast-paced environment and prioritize tasks...

  • Senior IT Support Specialist

    3 weeks ago

    Olive Branch, United States Material Bank Full time

    Job Title: Senior IT Support SpecialistMaterial Bank is a fast-paced, high-growth technology company that has revolutionized the way architects and designers discover and sample materials. We are seeking a highly motivated and experienced Senior IT Support Specialist to join our team.The ideal candidate will have a strong understanding of computer hardware...

  • IT Support Specialist

    4 weeks ago

    Olive Branch, Mississippi, United States Jobot Full time

    Are you a skilled IT professional looking for a new challenge? We're seeking a talented Desktop Support Technician to join our team at Jobot Consulting. In this role, you'll be responsible for providing top-notch technical support to our clients, troubleshooting and resolving complex technical issues, and collaborating with our team to deliver exceptional...

  • Desktop Support Specialist

    6 days ago

    Olive Branch, MS, United States GTN Technical Staffing and Consulting Full time

    Location: Olive Branch, MS (onsite)Long Term W2 contract with full medical, vision, and dentalSpecial note: Job DescriptionThe Deskside Services Technician will provide support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, and maintaining all desktop equipment, printers, software applications...

  • Field Services Specialist

    4 weeks ago

    Olive Branch, United States Softworld Inc Full time

    Job Title: IT Support SpecialistLocation: Olive Branch, MSJob SummarySoftworld Inc is seeking a skilled IT Support Specialist to provide exceptional customer service, technical troubleshooting, and problem resolution in a fast-paced environment.Key ResponsibilitiesProvide top-notch customer service and technical support to clients.Utilize hands-on experience...

  • Field Services Technician

    1 month ago

    Olive Branch, United States Softworld Inc Full time

    Job Title:IT Support SpecialistJob Location: Olive Branch MS 38654Onsite Requirements:Provide excellent customer service, technical troubleshooting, and problem resolution.Hands on experience in desktop support.

  • Field Services Technician

    1 month ago

    Olive Branch, United States Softworld, a Kelly Company Full time

    Job Title: IT Support SpecialistJob Location: Olive Branch MS 38654Onsite Requirements:Provide excellent customer service, technical troubleshooting, and problem resolution.Hands on experience in desktop support.Experience in working with Warehouse Management systems in a shop floor environment would be desirable. Experience in general PC repairs and PC...

  • Field Services Technician

    1 month ago

    Olive Branch, United States Softworld, a Kelly Company Full time

    Job Title: IT Support SpecialistJob Location: Olive Branch MS 38654Onsite Requirements:Provide excellent customer service, technical troubleshooting, and problem resolution.Hands on experience in desktop support.Experience in working with Warehouse Management systems in a shop floor environment would be desirable. Experience in general PC repairs and PC...

  • Community Support Specialist

    2 weeks ago

    Olive Branch, Mississippi, United States Canopy Full time

    Job Summary: We are seeking a highly motivated and compassionate Community Support Specialist to join our team at Canopy Children's Solutions. As a Community Support Specialist, you will play a vital role in delivering an array of accommodating community services to children and their families.Key Responsibilities:Assist children and families to gain access...

  • Deskside Services Technician

    4 days ago

    Olive Branch, United States GTN Technical Staffing Full time

    Job DescriptionL The Deskside Services Technician will provide support and maintenance within the organization's desktop computing environment. This includes installing diagnosing and maintaining all desktop equipment printers software applications and mobile devices to ensure optimal performance. Support will be performed in person (onsite users) or...

  • Field Services Technician

    3 weeks ago

    Olive Branch, Mississippi, United States Softworld, a Kelly Company Full time

    About the RoleWe are seeking a highly skilled and experienced Field Services Technician to join our team at Softworld, a Kelly Company. As a key member of our IT support team, you will be responsible for providing exceptional technical support and troubleshooting services to our clients.Key Responsibilities:Provide diagnostic support to the System and...

  • Senior IT Support

    2 weeks ago

    Olive Branch, United States Material Bank Full time

    Material Bank is a fast-paced, high-growth technology company and created the world's largest material marketplace for the Architecture and Design industry, providing the fastest and most powerful way to start and manage a design project. Learn more about us at www.materialbank.com or see below. Operations are at the heart of Material Bank's business. IT...

  • Family Support Specialist

    2 weeks ago

    Olive Branch, Mississippi, United States Canopy Full time

    Family Advocate Role OverviewAt Canopy Children's Solutions, we are committed to providing comprehensive support to families and children in need. As a Family Advocate, you will play a vital role in linking families to essential services, educating them on available resources, and empowering them to overcome challenges.Key Responsibilities:Family Support and...

  • Senior IT Support

    1 day ago

    Olive Branch, United States Material Bank Full time

    Job DescriptionJob DescriptionMaterial Bank is a fast-paced, high-growth technology company and created the world's largest material marketplace for the Architecture and Design industry, providing the fastest and most powerful way to start and manage a design project. Learn more about us at www.materialbank.com or see below.--Operations are at the heart...

  • Caregiver Support Specialist

    4 weeks ago

    Branch, Arkansas, United States Caregiver, Inc. Full time

    Job Title: Caregiver Support SpecialistWe are seeking a compassionate and dedicated Caregiver Support Specialist to join our team at Caregiver, Inc. As a Caregiver Support Specialist, you will play a vital role in supporting individuals with intellectual and developmental disabilities to lead their unique lives with dignity, independence, and inclusion.Job...

  • Diagnostic Imaging Specialist

    4 weeks ago

    Olive Branch, Mississippi, United States Gifted Healthcare Full time

    Diagnostic Imaging SpecialistGifted Healthcare is seeking a skilled Diagnostic Imaging Specialist to join our team. As a CT Technologist, you will operate CAT scan equipment and send images to radiologists for interpretation.Key Responsibilities:Administer contrast material injectionsRecord patient medical history and educate patients for examinationsAct as...

  • Behavioral Support Specialist

    4 weeks ago

    Olive Branch, United States ABOUT YOU SITTING SERVICE Full time

    About the RoleWe are seeking a dedicated and compassionate Behavioral Aide to join our team at About You In Home Care. As a Behavioral Aide, you will play a vital role in supporting individuals with mental health challenges and developmental disabilities.Key ResponsibilitiesAssist clients with personal hygiene and daily living tasksObserve and document...

  • Traveling Imaging Specialist

    2 weeks ago

    Olive Branch, Mississippi, United States MedUS Healthcare Full time

    Job Title: Traveling Imaging SpecialistJob Description:We are seeking a skilled Traveling Imaging Specialist to join our team at MedUS Healthcare. As a Traveling Imaging Specialist, you will be responsible for providing high-quality imaging services to our clients. Your expertise in CT scanning and imaging will be essential in helping us deliver exceptional...