Master Zscaler Deployment Engineer

2 weeks ago


Boston, United States Epic Machines, Inc. Full time

Epic Machines, Inc. is a premier cybersecurity service provider specializing in managed services and IT solutions. Our EpicCyber division focuses on delivering top-tier managed cybersecurity services, predominantly leveraging Zscaler products to ensure robust security infrastructures for our clients. We cater to a broad range of business customers and work closely with Zscaler sales teams to offer comprehensive security solutions.


Job Summary:

We are seeking a skilled Zscaler Deployment Engineer to join our EpicCyber team. The successful candidate will be responsible for Consulting, deploying, configuring, and maintaining Zscaler’s suite of products, including Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions, ensuring optimal performance and security compliance. This role demands a proactive approach to troubleshooting and resolving complex technical issues related to Zscaler products.


Critical Capabilities:  

Ability to join daily calls from 7:00 AM until 11:00 AM EST and participate in/drive Zscaler engineering design issues to resolution.

Requires advanced hands-on technical experience with ZIA/ZPA deployment and the ability to create and test solutions for different use cases.

Advanced level experience with network and security architecture

Very good understanding of endpoint technologies and security products

Collaborate with external vendors, product managers, and consultants to ensure the effective implementation of Zscaler

Provide technical expertise to IT and security teams regarding the design, implementation, and maintenance of a robust Zscaler architecture following industry best practices.

Provide detailed documentation of the Zscaler Trust architecture, implementation, and ongoing maintenance processes.

Train Client employers on Zscaler Zero Trust concepts, technologies, and best practices as required.


Key Responsibilities:

Implement and configure Zscaler security solutions according to client specifications.

Perform advanced troubleshooting on Zscaler technology deployments, identifying and resolving issues efficiently.

Work closely with Zscaler clients to customize security services and enhance client security postures.

Manage project timelines, documentation, and client communication during the deployment phase.

Provide design technical guidance to clients and internal teams.

Stay updated with new Zscaler features and technologies, integrating best practices into service delivery.

Assist in the development of service procedures, policies, and standards.

Take responsibility for assigned projects and update the team on daily calls. 


Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field.

Minimum of 7 years experience in network security.

Requirement 5+ years of expertise in deploying Zscaler’s suite of products.

Requires advanced hands-on technical experience with Zscaler to include deployment and the ability to design solutions for different use cases.

Experience with more than 3 large Zscaler deployments (Over 15,000 users)

Excellent problem-solving skills and the ability to work under pressure.

Experienced in Network and Security solutions in customer-facing roles.

Experience with the deployment and management of private service edges.

Assist in the design, implementation, and maintenance of a robust Zscaler architecture and framework for our organization, following industry best practices

Professional level Certifications in Zscaler (ZCCA-IA, ZCCA-PA) are highly preferred.

Additional Zscaler certifications will be needed for Service Delivery and Support Capabilities.  

Proven track record of successful deployment of network security solutions.

Strong communication and collaboration skills with a customer-focused mindset.

Working knowledge of authentication systems such as SAML, LDAP, IAM and MS Active Directory etc, 

Knowledge of solutions built on Microsoft Azure, Amazon Web Services, Nutanix and other leading cloud platforms.



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