IT Manufacturing System Specialist

2 months ago

Jeffersonville, United States Rose International Full time

Date Posted: 09/16/2024

Hiring Organization: Rose International

Position Number: 471169

Job Title: IT Manufacturing System Specialist

Job Location: Jeffersonville, OH, USA, 43128

Work Model: Onsite

Employment Type: Permanent

Must Have Skills/Attributes: Desktop Support, Manufacturing, Networking, SAP, SQL DBA, SQL Queries, Systems Engineering

Job Description

The LG Energy Solution-Honda joint venture has partnered with Rose International for Direct hire recruiting services for this role.



The Manufacturing System Specialist supports our line of Manufacturing Execution Software (MES) and maintains a high standard of service to our customers worldwide



Responsibilities:


• Develop a working knowledge of the L-H Battery systems products and apply learned skill sets while supporting L-H Battery customers


• Serve as the first point of contact for customers, handling support requests and system related questions over the phone and by email


• Create and manage tickets in our ticketing system and reply within the guidelines of the L-H Battery service level agreement (SLA)


• Troubleshoot complex issues within Microsoft Operating Systems and the L-H Battery products while maintaining detailed documentation of the progress through completion


• Maintain ongoing relationships and proactively resolve reported issues


• Detect issues, make reports & inform appropriate parties so that corrective actions can be taken


• Work closely and collaborate with the Production teams, Quality team and the Engineering team during software release cycles



Education/Experience:


• Bachelor’s Degree Information Technology or in related field is preferred


• Basic SQL database and SQL querying experience


• 0-3+ years in previous customer service/support (Desktop Support, Help Desk Support, Customer support)


• SAP ERP Base SCM/Manufacturing/Purchasing/Logistic related IT operation experience is a plus


• Experience in Manufacturing



Knowledge/Skills:


• Demonstrate strong customer relationship skills. Must have the ability to work with all levels of technical expertise


• Microsoft OS knowledge


• Basic Network and IT understanding


• Excellent problem solving/troubleshooting skills


• Ability to quickly learn and comprehend ever-changing technology


• Ability to occasionally work extended hours to meet project deadlines


• Excellent verbal and written communication skills


• Flexibility with scheduling to cover support for all North American regions


• Experience performing process innovation


• Self-Directed and ability to work in a diverse workforce


• Participate in remote meetings with LG Energy solution Teams as needed


• Bilingual skills, writing and speaking, in English and Korean is a plus



Additional requirements:


• Comply with company Personal Protective Equipment (PPE) requirements


• Able to work in both office and manufacturing environments


• Prompt and regular attendance within our onsite operations


• Flexibility to work adjusted shifts as necessary



Are you ready to join us in our journey toward a better world? Start your future with us, where we are building tomorrow, together. Welcome to The LGES - HONDA Joint Venture What differentiates The LGES - HONDA Joint Venture and makes us an employer of choice?



Total Rewards:


• Competitive base salary


• Paid time off, including vacation & paid holidays


• Ability to earn compensatory time off


• Industry leading benefit plans (Medical, Dental, Vision, Rx)


• Shift premium (when assigned)


• 401K plan with company match


• Relocation assistance (if eligible)



Career Growth:


• Advancement opportunities


• Education reimbursement for continued learning


• Training and development programs



Additional Offerings:


• On-Site cafeteria


• On-Site recreational area


• On-Site wellness area


• Clean, climate-controlled environment



LGES-Honda Joint Venture, L-H Battery Company, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**


  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**



Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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