Key Account Manager

4 weeks ago

Spartanburg, United States Grace Management Group Full time

Grace Management Group is a group of privately held gift and fragrance companies based in Spartanburg, South Carolina who have been leaders in the fragrance industry for almost 50 years. Our brands include The Willowbrook Company, Bridgewater Candle Company, VOTIVO, Greenleaf, NOTES, and Aroma Creations.


Since 1975, we have refined our expertise in fragrance, color, product formulation, and packaging trends to transform into one of the largest home fragrance manufacturers in the United States. Still family-owned and operated, the Grace Management brands have blossomed into international players, with our products currently being sold in over 90 countries. We recently acquired a company called Audrey's, a leader in the home decor and home accessories industry. We are thrilled to now add Audrey's to our family of brands.


We hire fun, friendly people and are currently looking to fill a Key Account Manager position for our regional and national retail chain clients.


Job Summary:

The Key Account Manager is responsible for maintaining and expanding relationships with strategically important large customers. The Key Account Manager is expected to gain a deep understanding of the client’s business and industry, develop plans for each key account, and ensure the delivery of tailored solutions that drive mutual growth. This role involves a combination of relationship management, strategic planning, and sales execution.


Key Responsibilities:

Account Management:

  • Serve as the primary point of contact for assigned key accounts, ensuring high levels of customer satisfaction and retention.
  • Develop and maintain strong, long-term relationships with key stakeholders within each account by staying in consistent communication and efficiently resolving issues with quick top-notch service and creative solutions.
  • Serve as a product, company, and industry ambassador, educating customers on the potential and capabilities of our home fragrance product lineup.
  • Conduct regular business reviews with clients to assess performance, identify opportunities for growth, and address any concerns.

Strategic Planning:

  • Create and implement account plans and strategies to achieve sales targets and drive business growth.
  • Analyze customer needs and market trends to propose solutions that align with the client’s objectives and our company's offerings.
  • Coordinate with internal teams to ensure the successful delivery of products and services.

Sales Execution:

  • Identify and pursue new business opportunities within assigned accounts to expand the company’s footprint.
  • Prepare and deliver presentations, proposals, and negotiations to secure new contracts and renewals.
  • Monitor and analyze account performance metrics and develop strategies to improve and optimize outcomes.

Cross-Functional Collaboration:

  • Work closely with the product development, brand, marketing, and customer support teams to ensure that client needs are met and exceeded.
  • Provide feedback to internal teams on identified product development that reflect customer requests, competitive land scape, and the retail industry.

Problem Resolution:

  • Address and resolve any issues or challenges faced by the key accounts in a timely and effective manner.
  • Understand and prioritize tasks based on impact to overall business and strategic internal initiatives.


Qualifications:

  • Bachelor’s degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development, Account Management, or strong skill transferable experience.
  • Proven experience building strong customer relationships and efficiently communicating internal and external voices.
  • Understanding of sales and account management principles.
  • 3 years in Customer Success, Consulting, Business Development, Sales, or related field preferred.
  • Ability to analyze data and develop strategic plans.
  • Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).


Skills and Competencies:

  • Self-starter attitude along with an ownership and growth mindset.
  • Sharp attention to detail.
  • Ability to work independently and as part of a team.
  • Strategic thinking and problem-solving abilities.
  • Excellent written, verbal, presentation, and phone communication & interpersonal skills.
  • Strong organizational and time management skills.
  • Customer-focused with a high level of professionalism and integrity.
  • Adaptability and flexibility to thrive in a fast-paced environment.


Additional Information:

  • Ability to travel as needed to meet with clients and attend industry events (10-15%).
  • This position may occasionally involve working outside of standard office hours to accommodate client needs.


Check out www.gracemg.com for more information on our brands

This is a tremendous opportunity for the right individual. SEND YOUR RESUME TODAY

  • Key Account Manager

    3 weeks ago

    Spartanburg, United States Grace Management Group Full time

    Grace Management Groupis a group of privately held gift and fragrance companies based in Spartanburg, South Carolina who have been leaders in the fragrance industry for almost 50 years. Our brands include TheWillowbrook Company, Bridgewater Candle Company, VOTIVO, Greenleaf, NOTES, and Aroma Creations .Since 1975, we have refined our expertise in fragrance,...

  • Account Manager

    3 days ago

    Spartanburg, United States Milliken Full time

    Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow's breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people's lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with...

  • Customer Account Manager, Packaging

    3 days ago

    Spartanburg, United States Quad Full time

    As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners...

  • Accountant II/Senior Accountant

    1 week ago

    Spartanburg, United States Search Solution Group Full time

    Job Overview: Search Solution Group is seeking an Accountant II/Senior Accountant on behalf of our client, a world-class sustainable chemical company that produces intermediate petrochemicals. This role is crucial to ensuring the accuracy and timeliness of month-end financial closings, reconciliations, and inventory management, supporting the company's...

  • Account Manager or Account Manager Associate

    3 days ago

    Spartanburg, United States Applied Medical Full time

    Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 30 years and has earned a strong reputation for excellence in the healthcare field. Our unique business...

  • Commercial Account Manager T 2644 Spartanburg SC area

    6 days ago

    Spartanburg, United States Advance Auto Parts Full time

    Job Description This Territory will cover in and around the Spartanburg area What is a Customer Account Manager (CAM)? At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to...

  • Accounting and Administrative Specialist

    2 days ago

    Spartanburg, South Carolina, United States AEG Full time

    Job DescriptionThe Office Manager will provide administrative support to all OVG departments, including concessions, catering, and general administration. The ideal candidate will have excellent organizational and time management skills, with the ability to prioritize tasks and work well under pressure.Key Responsibilities:Provide general office and...

  • Account Manager

    2 weeks ago

    Spartanburg, United States Granite Hills Group Full time

    Job descriptionJob Description - Account Manager*** BASE SALARY PLUS COMMISSION***Company Description: Granite Hills Group (GHG) is the newly named landscaping company formed in 2021 by the merger of several family-owned landscaping companies based in Charlotte, NC, Raleigh-Durham, NC and Spartanburg, SC. This partnership is the platform from which GHG will...

  • Senior Account Manager Home Health

    3 days ago

    Spartanburg, South Carolina, United States BAYADA Home Health Care Full time

    About UsBAYADA Home Health Care is a leading provider of home health care services, accredited, regulated, certified, and licensed by relevant authorities. We are committed to delivering compassionate and high-quality care to our clients.We're seeking an experienced professional to fill the role of Account Executive/Marketing Manager. This position offers a...

  • Accounts Payable Specialist

    5 days ago

    Spartanburg, United States AppleOne Full time

    Job DescriptionJob DescriptionAccounts Payable Specialist Pay: $18-20/hour (based on experience) Schedule: Monday – Friday Location: Spartanburg, SC Are you detail-oriented and skilled in finance? We’re a recruiting and staffing agency assisting a local government department in finding a Accounts Payable Specialist to join their team! What You’ll Do:...

  • Event Management Specialist

    4 days ago

    Spartanburg, South Carolina, United States AEG Full time

    Job OverviewWe are seeking an experienced Event Management Specialist to join our team at AEG. This role will be responsible for managing all aspects of membership services, including account management, event logistics, and customer communication.About the Role:Account Management: Work closely with the broader Diamond Baseball Holdings Ticketing and Sales...

  • Regional Sales Manager, Spartanburg Area

    5 days ago

    Spartanburg, South Carolina, United States US Foods, Inc. Full time

    Job Title: Territory Sales Manager, SpartanburgAbout the RoleWe are seeking a motivated and results-driven Territory Sales Manager to join our team in Spartanburg. As a key member of our sales team, you will be responsible for fostering customer relationships, managing deliveries, and developing new business opportunities.Key ResponsibilitiesFoster customer...

  • Senior Finance Manager/Head of Finance

    2 weeks ago

    Spartanburg, United States System One Full time

    Job Title: Senior Finance Manager Make your application after reading the following skill and qualification requirements for this position. Location: Spartanburg, SC Wage Range: $149,800 - $170,000 CPA Required Overview: We are seeking a Senior Finance Manager to join our team in Spartanburg, SC. Reporting directly to the USA Managing Director, this role...

  • Senior Project Manager

    3 weeks ago

    Spartanburg, United States CDW Full time

    We have an immediate long-term consulting need for an experienced IT Project Manager to join our client team onsite in Spartanburg, SC. Details include: An experienced Program/Project Manager is needed for a contract-to-hire role in Spartanburg, SC, to support IT leadership in managing key initiatives. This role requires a decisive leader who can quickly...

  • Senior Project Manager

    3 weeks ago

    Spartanburg, United States CDW Full time

    We have an immediate long-term consulting need for an experienced IT Project Manager to join our client team onsite in Spartanburg, SC. Details include: An experienced Program/Project Manager is needed for a contract-to-hire role in Spartanburg, SC, to support IT leadership in managing key initiatives. This role requires a decisive leader who can quickly...

  • Flexible PRN Registered Nurse Positions

    1 week ago

    Spartanburg, United States Shift Key Full time

    Take control of your nursing career with the freedom to build your own schedule. If you're looking for RN opportunities that fit your lifestyle and offer the potential for higher earnings, our PRN shifts may be the perfect solution for you! With ShiftKey, you can place bids on per diem RN shifts available from a broad network of healthcare facilities,...

  • Sr. Tax Accountant

    3 weeks ago

    Spartanburg, United States Elite Sourcing LLC Full time

    Elite Sourcing LLC is collaborating with a well-respected accounting firm in search of an experienced Sr. Tax Accountant. This position offers the chance to play a vital role in managing complex tax projects, ensuring compliance, and providing exceptional tax advisory services to a diverse client base. The ideal candidate will possess a strong background in...

  • Business Account Executive

    4 weeks ago

    Spartanburg, United States Vyve Broadband Full time

    Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include...

  • Business Account Executive

    3 days ago

    Spartanburg, United States Vyve Broadband Full time

    Job DescriptionJob DescriptionVyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services...

  • Project Manager

    2 weeks ago

    Spartanburg, United States Beck & Pollitzer USA Full time

    Job descriptionAs a Project Manager, you will oversee construction projects from inception to completion, ensuring they are delivered on time and within budget. Providing comprehensive project management and general management support across a range of engineering projects in the automotive sector. Working with the Engineering Manager and Sales Manager to...