Key Account Manager

1 hour ago


Spartanburg, United States Grace Management Group Full time

Grace Management Group is a group of privately held gift and fragrance companies based in Spartanburg, South Carolina who have been leaders in the fragrance industry for almost 50 years. Our brands include The Willowbrook Company, Bridgewater Candle Company, VOTIVO, Greenleaf, NOTES, and Aroma Creations.


Since 1975, we have refined our expertise in fragrance, color, product formulation, and packaging trends to transform into one of the largest home fragrance manufacturers in the United States. Still family-owned and operated, the Grace Management brands have blossomed into international players, with our products currently being sold in over 90 countries. We recently acquired a company called Audrey's, a leader in the home decor and home accessories industry. We are thrilled to now add Audrey's to our family of brands.


We hire fun, friendly people and are currently looking to fill a Key Account Manager position for our regional and national retail chain clients.


Job Summary:

The Key Account Manager is responsible for maintaining and expanding relationships with strategically important large customers. The Key Account Manager is expected to gain a deep understanding of the client’s business and industry, develop plans for each key account, and ensure the delivery of tailored solutions that drive mutual growth. This role involves a combination of relationship management, strategic planning, and sales execution.


Key Responsibilities:

Account Management:

  • Serve as the primary point of contact for assigned key accounts, ensuring high levels of customer satisfaction and retention.
  • Develop and maintain strong, long-term relationships with key stakeholders within each account by staying in consistent communication and efficiently resolving issues with quick top-notch service and creative solutions.
  • Serve as a product, company, and industry ambassador, educating customers on the potential and capabilities of our home fragrance product lineup.
  • Conduct regular business reviews with clients to assess performance, identify opportunities for growth, and address any concerns.

Strategic Planning:

  • Create and implement account plans and strategies to achieve sales targets and drive business growth.
  • Analyze customer needs and market trends to propose solutions that align with the client’s objectives and our company's offerings.
  • Coordinate with internal teams to ensure the successful delivery of products and services.

Sales Execution:

  • Identify and pursue new business opportunities within assigned accounts to expand the company’s footprint.
  • Prepare and deliver presentations, proposals, and negotiations to secure new contracts and renewals.
  • Monitor and analyze account performance metrics and develop strategies to improve and optimize outcomes.

Cross-Functional Collaboration:

  • Work closely with the product development, brand, marketing, and customer support teams to ensure that client needs are met and exceeded.
  • Provide feedback to internal teams on identified product development that reflect customer requests, competitive land scape, and the retail industry.

Problem Resolution:

  • Address and resolve any issues or challenges faced by the key accounts in a timely and effective manner.
  • Understand and prioritize tasks based on impact to overall business and strategic internal initiatives.


Qualifications:

  • Bachelor’s degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development, Account Management, or strong skill transferable experience.
  • Proven experience building strong customer relationships and efficiently communicating internal and external voices.
  • Understanding of sales and account management principles.
  • 3 years in Customer Success, Consulting, Business Development, Sales, or related field preferred.
  • Ability to analyze data and develop strategic plans.
  • Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).


Skills and Competencies:

  • Self-starter attitude along with an ownership and growth mindset.
  • Sharp attention to detail.
  • Ability to work independently and as part of a team.
  • Strategic thinking and problem-solving abilities.
  • Excellent written, verbal, presentation, and phone communication & interpersonal skills.
  • Strong organizational and time management skills.
  • Customer-focused with a high level of professionalism and integrity.
  • Adaptability and flexibility to thrive in a fast-paced environment.


Additional Information:

  • Ability to travel as needed to meet with clients and attend industry events (10-15%).
  • This position may occasionally involve working outside of standard office hours to accommodate client needs.


Check out www.gracemg.com for more information on our brands

This is a tremendous opportunity for the right individual. SEND YOUR RESUME TODAY


  • Accounting Manager

    3 hours ago


    Spartanburg, United States Robert Half Full time

    Job DescriptionJob DescriptionOur team is partnering with a leading non-profit organization in the Spartanburg area to find a passionate and detail-oriented Accounting Manager. This is an excellent opportunity to apply your financial expertise in a mission-driven environment that values community impact, work-life balance, and professional growth.Key...


  • Spartanburg, South Carolina, United States Grace Management Group Full time

    At Grace Management Group, we are leaders in the fragrance industry, with a history spanning almost 50 years. Our family-owned and operated company has refined its expertise in fragrance, color, product formulation, home decor, and packaging trends to become one of the largest home fragrance and decor companies in the United States.We are seeking a highly...


  • Spartanburg, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are extending an opportunity for an Accounts Payable Clerk to join our team in the construction and contracting industry, stationed in Spartanburg, South Carolina. This role offers a contract to permanent employment opportunity where you will be tasked with maintaining financial records, processing invoices, and managing...


  • Spartanburg, South Carolina, United States Grace Management Group Full time

    About the CompanyGrace Management Group is a leading manufacturer of home fragrances and decor products, with a presence in over 90 countries worldwide. Our brands include Votivo, Greenleaf, Bridgewater Candle Company, The WillowBrook Company, NOTES, Audrey's and Aroma Creations.About the RoleWe are seeking a highly skilled National Chain Account...


  • Spartanburg, South Carolina, United States AEG Full time

    At AEG, we are committed to delivering exceptional customer experiences. We are seeking a highly organized and detail-oriented Customer Experience Manager to join our team.Key Responsibilities:Servicing all season ticket accounts, managing membership events, and overseeing the process for all season ticket member touchpoints.Developing a strategic client...

  • Operations Manager

    4 days ago


    Spartanburg, South Carolina, United States Caliber Collision Centers Full time

    Job Summary:Spartanburg - Westside We are seeking an experienced Office Manager to perform a variety of duties, including assisting front office teammates with necessary tools, training, and information. The ideal candidate will provide accurate and timely payroll and HR-related administration, maintain accounts receivable, accounts payable, and cash...


  • Spartanburg, South Carolina, United States CDW Full time

    We are seeking an experienced IT Project Manager to support our client team onsite in SC. As a decisive leader, you will take ownership of projects and ensure timely and quality delivery aligned with business objectives. Key responsibilities include:Managing key initiatives and driving team accountabilityDeveloping and implementing project plans, budgets,...


  • Spartanburg, South Carolina, United States Elite Sourcing LLC Full time

    Elite Sourcing LLC is seeking an Experienced Tax Accounting Specialist to join our team. As a Senior Tax Accountant, you will be responsible for preparing, reviewing, and analyzing various tax returns, conducting in-depth tax research, and developing strategies that enhance our clients' tax positions.Key Qualifications:Bachelor's degree in Accounting or a...


  • Spartanburg, United States CDW Full time

    We have an immediate long-term consulting need for an experienced IT Project Manager to join our client team onsite in Spartanburg, SC. Details include: An experienced Program/Project Manager is needed for a contract-to-hire role in Spartanburg, SC, to support IT leadership in managing key initiatives. This role requires a decisive leader who can quickly...


  • Spartanburg, United States CDW Full time

    We have an immediate long-term consulting need for an experienced IT Project Manager to join our client team onsite in Spartanburg, SC. Details include: An experienced Program/Project Manager is needed for a contract-to-hire role in Spartanburg, SC, to support IT leadership in managing key initiatives. This role requires a decisive leader who can quickly...


  • Spartanburg, South Carolina, United States Skylimit Creations, Inc. Full time

    Key Position SummaryWe are looking for an Account Acquisition Specialist to join our team and take on the challenge of driving revenue growth through innovative sales strategies.The ideal candidate will have a proven track record in sales, customer service, or related fields, and be able to effectively communicate the value of our products and services to...


  • Spartanburg, United States Contec, Inc. Full time

    Overview The Senior Project Manager leads Contec's major projects. He/she leads a cross functional team of consultants, contractors, suppliers and Contec associates in the planning and execution of key technology, infrastructure and process improvement projects. He/she has ultimate responsibility for the successful completion of the projects assigned to her...


  • Spartanburg, South Carolina, United States Spartanburg Housing Full time

    Job OverviewSpartanburg Housing is a leading provider of affordable housing options in Spartanburg, SC. As a dedicated organization celebrating 85 years of service, we strive to develop and provide quality housing solutions that promote self-sufficiency for area residents.Key ResponsibilitiesOversight of assigned portfolio performance through ongoing...

  • district manager

    5 days ago


    Spartanburg, United States SpeeDee - A Plus Automotive Full time

    Looking for people who want to make a impact and difference in a company. District Manager A Plus Automotive Started in 2019. Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customers expectations. Responsibilities District...


  • Spartanburg, South Carolina, United States Dennys - Spartanburg Full time

    Dennys Restaurant Manager Job DescriptionAs a restaurant manager at Dennys in Spartanburg, you will play a critical role in driving business success and providing exceptional customer experiences.Main Responsibilities:Execute daily operations effectively, meeting set objectives and achieving desired results.Foster a positive and productive team environment...


  • Spartanburg, South Carolina, United States Coca-Cola Consolidated, Inc. Full time

    About Coca-Cola Consolidated, Inc.We are a leading beverage distributor with a rich history of delivering exceptional results. Our company overview is built on a foundation of innovation, quality, and customer satisfaction. As a Bulk Account Merchandiser Specialist, you will play a crucial role in our success by providing vacation coverage to our Bulk...


  • Spartanburg, South Carolina, United States Surge Staffing Full time

    Main ResponsibilitiesThis role involves developing and implementing sales strategies for new account prospects, active, and inactive client accounts. You will work closely with field management to plan, conduct, and follow up on sales activities, achieving profit results in assigned areas consistent with predetermined forecasts and expectations.You will also...


  • Spartanburg, United States Security Finance Full time

    Description Security Finance is hiring a Remote Sr. Project Manager!         As Senior Project Manager you will:     Be responsible for management of: project plans, project status reports, scope (including scope change management), timeline, project resources, project budget, risk management, project documentation, issue management.  ...


  • Spartanburg, United States Security Finance Full time

    Security Finance is hiring a Remote Sr. Project Manager! As Senior Project Manager you will: Be responsible for management of: project plans, project status reports, scope (including scope change management), timeline, project resources, project budget, risk management, project documentation, issue management. Communicates effectively within the team...


  • Spartanburg, South Carolina, United States Spartanburg Regional Healthcare System Full time

    Job Title:Healthcare Billing and Insurance ProfessionalSpartanburg Regional Healthcare System is seeking a highly skilled Remote AR Management Specialist to join our team. The successful candidate will be responsible for the complete lifecycle management of accounts receivable, including processing, billing, and insurance claims.Responsibilities:Manage the...