Customer Service Representative
3 days ago
The Customer Accounts Specialist is a vital part of the Revenue Cycle Management team in Livermore, California. This is a full-time, onsite role, requiring candidates to handle inbound inquiries about billing statements, provide high-quality customer service, and resolve outstanding patient account balances promptly.
Key Responsibilities:
- Handle inbound calls related to billing statements, addressing customer questions and concerns.
- Conduct follow-ups on outstanding patient balances to ensure timely resolution of unpaid accounts.
- Interpret Explanation of Benefits (EOBs) to assist in resolving billing discrepancies.
- Work efficiently within established quality and production standards.
- Collaborate with internal teams and insurance providers to address and resolve billing issues.
- Maintain accurate and up-to-date records of all communications and account statuses.
Required Qualifications:
- Proficiency in medical billing and understanding of insurance processes.
- Strong knowledge of billing procedures and the ability to interpret Explanation of Benefits (EOBs).
- Excellent communication and customer service skills.
- Strong attention to detail and the ability to manage multiple tasks effectively.
Preferred Qualifications:
- Previous experience in a similar role within healthcare or medical billing.
- Familiarity with revenue cycle management processes.
- Ability to work independently and as part of a team in a fast-paced environment.
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