Desktop Tech Level 1
4 days ago
Job Description: Service Desk/Desktop Technician (Associate Level)
Position Overview:
We are seeking an entry-level Service Desk/Desktop Technician with 1-2 years of experience to join our team on-site in Sacramento, CA. This role offers a great opportunity for hands-on IT support and professional growth. The technician will provide end-user support, troubleshoot hardware and software issues, and assist with maintaining IT systems.
Key Responsibilities:
- Provide front-line technical support for desktop, laptop, and peripheral hardware (printers, monitors, etc.).
- Install, configure, and troubleshoot operating systems and standard software applications.
- Assist users with password resets, account setups, and basic network connectivity issues.
- Perform hardware maintenance, including upgrades, replacements, and basic repairs.
- Maintain accurate documentation of incidents, requests, and resolutions in the service desk ticketing system.
- Escalate complex issues to higher-level IT staff or external vendors as necessary.
- Ensure timely resolution of tickets and maintain high customer satisfaction.
- Assist in onboarding new employees by setting up workstations and accounts.
- Provide support for video conferencing and meeting room technologies.
- Follow company procedures for IT security and compliance.
Qualifications:
- Experience: 1-2 years in an IT support or desktop technician role.
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