Desktop Tech Level 1

4 days ago


Sacramento, United States Zeektek Full time

Job Description: Service Desk/Desktop Technician (Associate Level)

Position Overview:

We are seeking an entry-level Service Desk/Desktop Technician with 1-2 years of experience to join our team on-site in Sacramento, CA. This role offers a great opportunity for hands-on IT support and professional growth. The technician will provide end-user support, troubleshoot hardware and software issues, and assist with maintaining IT systems.

Key Responsibilities:

  • Provide front-line technical support for desktop, laptop, and peripheral hardware (printers, monitors, etc.).
  • Install, configure, and troubleshoot operating systems and standard software applications.
  • Assist users with password resets, account setups, and basic network connectivity issues.
  • Perform hardware maintenance, including upgrades, replacements, and basic repairs.
  • Maintain accurate documentation of incidents, requests, and resolutions in the service desk ticketing system.
  • Escalate complex issues to higher-level IT staff or external vendors as necessary.
  • Ensure timely resolution of tickets and maintain high customer satisfaction.
  • Assist in onboarding new employees by setting up workstations and accounts.
  • Provide support for video conferencing and meeting room technologies.
  • Follow company procedures for IT security and compliance.

Qualifications:

  • Experience: 1-2 years in an IT support or desktop technician role.


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