Experience Strategist

Join a leading Fortune 500 company in the energy sector, known for its strong presence in the United States.

This is a contract opportunity that extends until December 31, 2024, with the possibility of extension or conversion to a permanent full-time position. Ideal candidates should be located within a commutable distance from Allentown, PA.

Job Description:

You will work closely with the Manager of Design Operations to help shape our growing Design Ops practice, providing exceptional process support and guidance for our design and product teams.

About You

You are a design professional with an innate curiosity and empathy that thrives in a dynamic and fast-moving environment. You appreciate teamwork, exemplifying integrity, perseverance, flexibility, and a generosity of spirit. You have a passion for employee experience trends and practices.

· Co-create strategies and plans for implementing cultural transformation and employee experience.

· You are skilled at influencing, motivating, and driving outcomes.

· You are super curious and creative, as well as a critical thinker. You have a love of figuring things out on your own, and the humility to ask for help.

· You are organized and can work on multiple projects simultaneously.

· You can handle feedback, good or bad, from clients and colleagues.

· You are a strong and persuasive writer, able to describe work processes clearly and succinctly.

· You strive to meet the needs of our design organization, allowing them to focus on designing and delivering incredible user experiences and business value.

· You have a strong ability to communicate insights and concepts via journey maps, storyboards, prototypes, wireframes, and other media.

· You are comfortable advocating for the right solution.

· You have a strong work ethic, strive to develop yourself professionally, and help your team exceed their potential; "I am not done, until WE are done."

· You have great people skills and a history of developing and maintaining positive working relationships with coworkers, business partners, and other stakeholders.

· You value and appreciate diversity and inclusion and look for ways to incorporate these values in our work, processes, and interactions.

Job Responsibilities

· Translate employee needs into business requirements.

· Work on developing business and customer cases to help drive experience improvements.

· Co-develop operational plans to deliver great employee experiences.

· Must understand the end-to-end design process to help identify problems or implement effective strategies.

· Design and facilitate engaging workshops using design thinking methods to gather requirements, clarify problems, and ideate solutions with internal teams, clients, and other stakeholders.

· Write and present User Experience Briefs, the key document that serves to move a project from strategic planning into definition phase.

· Assist with roll-out and communication of new methods, tools, process, and training to promote competency.

· Build a deep understanding of our business, customers, partners, and culture.

· Help develop and support repeatable intake and prioritization process for work intake and management.

· Tracking your time on various projects and other operational requirements.

· Other duties as assigned

Basic Qualifications

· A bachelor's degree in UX Design, Human-Computer Interaction, or a design-related field; or 2-3 years of related and progressive experience in lieu of Bachelor’s degree

· This role requires effective communication, facilitation, and influencing skills

· Strong knowledge and experience with design thinking; user research and use of tools, methods, and processes are a plus.

· Fluency with digital collaboration tools such as Miro, Mural, Microsoft Teams, Zoom, etc.

· Working knowledge of Agile team methodologies and ceremonies.

· Some travel may be required in support of our various subsidiaries or to attend on-site team meetings, when requested (not a frequent occurrence).

Preferred Qualifications

· Experience with working in a fast-paced environment and managing competing priorities.