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Technical Support Specialist
2 months ago
Required Qualifications:
- High school diploma, GED, or equivalent
- Basic knowledge of computer hardware, servers, and components.
- 1+ year(s) experience supporting IT equipment or related technology.
- Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word)
- Flexibility to work non-standard business hours that may include weekends and/or holidays.
Day to Day:
- Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails.
- Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components.
- Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance.
- Follows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician Leads