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Customer Support Coordinator

1 month ago

Itasca, United States Nagase America Full time

Customer Support Coordinator

Location: Itasca, IL (Hybrid)


Nagase America LLC is a global leader in innovative products and solutions through expertise in chemicals, plastics, electronics, automotive and life sciences. Founded 1832, Nagase Group has grown to include over 100 companies in 20 countries with 6,000 employees worldwide. By bringing together good science with great people our customized solutions shape the future of our ever-changing world.


Position Overview:


The Customer Support Coordinator, under the direction of the Customer Care Manager, provides vital administrative support to the operations and service functions. This role involves communication with suppliers and warehouses, processing paperwork, and ensuring seamless coordination of outbound shipments.


Key Responsibilities:

  • Coordinate outbound shipments by communicating daily with warehouses and issuing required paperwork.
  • Confirm prior day’s shipments and process the associated documentation.
  • Enter freight costs into orders for prepaid and add shipments.
  • Assist Customer Service Representatives with inventory allocation as needed.
  • Review the daily “no-show” list (shipments scheduled but not picked up) and communicate status updates to customers.
  • Electronically file all customer order and shipment-related documents using DocuWare.
  • Monitor the customer care group email and respond to inquiries promptly.
  • Support order entry processes as necessary.
  • Perform other general administrative tasks to support customer service operations.


Qualifications:

  • High school diploma or equivalent required.
  • 2–3 years of related office experience.


Skills:

  • Language Skills:
  • Ability to read and interpret purchase orders, shipping documents, and freight rate tables.
  • Strong professional communication skills for customer and team interactions.


  • Mathematical Skills:
  • Proficient in basic arithmetic, including calculations for discounts, percentages, and volume.


  • Technical Skills:
  • Beginner proficiency in Microsoft Excel (data entry, basic formulas).
  • Intermediate proficiency in Microsoft Outlook for email and task management.


Work Environment and Physical Demands:

  • Primarily office-based, with regular use of standard office equipment such as computers and phones.
  • Physical demands include sitting for extended periods, occasional standing, walking, and reaching.
  • Must occasionally lift or move office supplies up to 10 pounds.
  • Vision requirements include close vision and the ability to adjust focus.

Benefits of Joining Nagase:

  • Competitive compensation packages.
  • 100% Company-paid health, dental, and vision insurance.
  • Generous paid time off and holidays.
  • Retirement savings plans with company match.
  • Opportunities for career growth and professional development.

Join Nagase

Be part of a team that values innovation, collaboration, and customer success. Apply today to contribute to our mission of delivering exceptional solutions across industries