Commercial Program Director

4 weeks ago

Cleveland, United States Tong Miller & Associates Full time

ob Summary:

Reporting the VP GM, the Commercial Program Director will be responsible for continuously improving customer satisfaction, exceeding financial performance metrics, and increasing momentum business with our customer base. You will lead a team of talented individuals made up of program managers and customer service representatives, as well as guide a portfolio of matrixed Customer Focused Teams.


The Opportunity:

- Oversee the sales and program management teams to achieve revenue targets.

- Identify and develop new business opportunities and partnerships.

- Manage key client relationships to ensure satisfaction and retention.

- Provide coaching, direction, and management to the Program Managers and Customer Focused Teams, guiding the group to balance customer needs, cost and schedule

- Improve efficiency and effectiveness of customer service transactions using Lean methodologies.

- Work collaboratively with the Strategic Growth Director on NPI and growth opportunities

- Assist the VP/General Manager and Finance Director on yearly Budget/Strategy Review.

- Lead the monthly review of customer forecasts, margin, excess & obsolete materials, returned material, and accounts receivable to ensure all targets are met and/or exceeded and there are no potential risks to the company

- Prepare and present commercial reports to the executive team.

- Negotiate contracts and agreements with clients and partners.


What we are seeking:

- Bachelor’s degree in Engineering, Business Administration, Marketing, or related field.

- Minimum 7+ years’ experience in project management, sales, business development, etc with a minimum of 3 years in a leadership role.

- Proven track record of achieving sales targets and driving revenue growth.

- Strong understanding of market dynamics and customer requirements.

- Excellent negotiation and contract management skills.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Analytical mindset with strong problem-solving abilities.

*Due to ITAR requirements, all candidates must be US Citizen or permament resident


Preferred Skills:

- Experience in strategic planning and execution.

- Experience combining multiple functions of project management, sales, and business development.

- Experience in contract manufacturing.

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