Automation Specialist
3 weeks ago
Company Description:
BrokerCalls is a pay per call network that specializes in finding top-quality leads for businesses. They work with both their own lead generation process and partner with vetted lead affiliates to ensure the best leads possible for their clients.
Job Overview:
We are looking for a skilled Operations Automation Specialist to join our dynamic team. This role is pivotal in transforming our business processes through the implementation of automation solutions that enhance efficiency, reduce costs, and streamline operations. The ideal candidate will be technically proficient and have a keen eye for identifying process optimization opportunities across various departments.
Responsibilities:
- Automation Implementation and Management:
- Design and deploy automation solutions to streamline business processes, leveraging tools such as RPA (Robotic Process Automation), AI, and other automation software.
- Collaborate with IT and business stakeholders to understand process flows and identify automation opportunities.
- Maintain and upgrade existing automation systems to improve functionality and efficiency.
- Monitor automation systems to ensure they operate seamlessly and meet business needs, troubleshooting any issues that arise.
- Project Management:
- Lead automation projects from conception through implementation, including planning, scheduling, and resource allocation.
- Prepare detailed reports and presentations on the status, activity, and results of automation projects.
- Ensure that projects are delivered on time, within scope, and within budget.
- Collaboration and Training:
- Work closely with various departments to integrate automation solutions into daily operations.
- Provide training and support to staff on new automated processes.
- Foster a culture of continuous improvement and innovation within the organization.
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
- 3+ years of experience in operations automation, business process automation, or a related field.
- Strong Experience with software like JotForm, Airtable, Customer.io, MailChimp and Salesforce.
- Strong experience with automation tools such as UiPath, Blue Prism, or Automation Anywhere.
- Proficiency in programming languages such as Python, Java, or similar, specifically in the context of scripting for automation.
- Excellent analytical and problem-solving skills.
- Strong interpersonal and communication skills, capable of working collaboratively across multiple teams.
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