Information Technology Specialist
Found in: Appcast Linkedin GBL C2 - 3 weeks ago
Basic Function:
This role will provide day to day first touch phone and walk-up support for IT hardware, software and networking inquiries coming from 2500+ global employees.
Essential Functions:
- Standard day shift, On premise work location
- First point of contact for all IT issues, quickly responding to requests
- Follows scripted IT handling/engagement procedures
- Triages and categorizes incidents and requests, ensuring all tickets are properly documented and assigned
- Uses remote support tools to further diagnose and troubleshoot issues at remote locations
- Routes issues not resolved on initial contact to the correct team for resolution
- Partners with ITCS Enablement Team and others in IT to ensure proper handoffs and follow through
- Educates end users on self-service support tools and best practices
- Assists in documentation of troubleshooting procedures that can be shared in the knowledge base
- Assists in identification of trends in incidents, recommending review of recurring issues
- Services supported include hardware (desktops/laptops, mobile devices, printers, file shares), video-conferencing, WAN and VPN networks and phones, business applications, Active Directory administration, and collaboration tools such as Office365 and email
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Information Technology Support Specialist
Found in: Appcast Linkedin GBL C2 - 3 weeks ago
Westford, United States Planet Technology Full time*No 3rd party recruiters*Basic Function: The role provides day to day first touch phone and walk-up support for IT hardware, software, and networking inquires coming from 2500+ global employees. Essential Function: First point of contact on all IT issues, quick response required Follows Scripted IT handling/engagement procedures Triages and categorizes...
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Information Technology Support Specialist
Found in: Appcast US C2 - 3 weeks ago
Westford, United States Planet Technology Full time*No 3rd party recruiters*Basic Function: The role provides day to day first touch phone and walk-up support for IT hardware, software, and networking inquires coming from 2500+ global employees. Essential Function: First point of contact on all IT issues, quick response required Follows Scripted IT handling/engagement procedures Triages and categorizes...
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Licensed Well Specialist
Found in: beBee jobs US - 3 weeks ago
Westford, Massachusetts, United States Town of Westford Full timeThe Westford Water Department is seeking a qualified Licensed Well Specialist to perform routine and non-routine drinking water operator functions necessary for drinking water treatment and distribution system operations. Requires thorough knowledge of distribution and treatment system designs. Must be able to diagnose and determine problems and take steps...
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Quality Engineer
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Westford, United States Techlink Systems Full timeJob DescriptionJob DescriptionJob Title: Development Quality Engineer IILocation: Westford, MA (onsite)Pay rate: $ 45.71 an hourBenefits: 401(k), Medical, Dental, and Vision coverageContract Duration: 12 months contract (possibility of being permanent/extension)Work Hours: 8 AM - 5 PM Looking for a candidate who is comfortable working with the suppliers and...
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Technical Business Analyst
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Application Security Engineer
Found in: Lensa US P 2 C2 - 5 hours ago
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Senior Field Marketing Manager, Service Provider
Found in: Lensa US P 2 C2 - 2 hours ago
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Banker Trainee
Found in: Resume Library US A2 - 2 weeks ago
Westford, Massachusetts, United States Middlesex Savings Bank Full timeOverview: It is the responsibility of the Banker Trainee to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. This position provides the training needed to acquire and develop the skills necessary to function successfully in the role of a Banker I. The training period will include a...