Information Technology Specialist

Found in: Appcast Linkedin GBL C2 - 3 weeks ago


Westford, United States John Galt Staffing Full time

Basic Function:

This role will provide day to day first touch phone and walk-up support for IT hardware, software and networking inquiries coming from 2500+ global employees.

Essential Functions:

  • Standard day shift, On premise work location
  • First point of contact for all IT issues, quickly responding to requests
  • Follows scripted IT handling/engagement procedures
  • Triages and categorizes incidents and requests, ensuring all tickets are properly documented and assigned
  • Uses remote support tools to further diagnose and troubleshoot issues at remote locations
  • Routes issues not resolved on initial contact to the correct team for resolution
  • Partners with ITCS Enablement Team and others in IT to ensure proper handoffs and follow through
  • Educates end users on self-service support tools and best practices
  • Assists in documentation of troubleshooting procedures that can be shared in the knowledge base
  • Assists in identification of trends in incidents, recommending review of recurring issues
  • Services supported include hardware (desktops/laptops, mobile devices, printers, file shares), video-conferencing, WAN and VPN networks and phones, business applications, Active Directory administration, and collaboration tools such as Office365 and email


  • Information Technology Support Specialist

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    Westford, United States Planet Technology Full time

    *No 3rd party recruiters*Basic Function: The role provides day to day first touch phone and walk-up support for IT hardware, software, and networking inquires coming from 2500+ global employees. Essential Function: First point of contact on all IT issues, quick response required Follows Scripted IT handling/engagement procedures Triages and categorizes...

  • Information Technology Support Specialist

    Found in: Appcast US C2 - 3 weeks ago


    Westford, United States Planet Technology Full time

    *No 3rd party recruiters*Basic Function: The role provides day to day first touch phone and walk-up support for IT hardware, software, and networking inquires coming from 2500+ global employees. Essential Function: First point of contact on all IT issues, quick response required Follows Scripted IT handling/engagement procedures Triages and categorizes...

  • Licensed Well Specialist

    Found in: beBee jobs US - 3 weeks ago


    Westford, Massachusetts, United States Town of Westford Full time

    The Westford Water Department is seeking a qualified Licensed Well Specialist to perform routine and non-routine drinking water operator functions necessary for drinking water treatment and distribution system operations. Requires thorough knowledge of distribution and treatment system designs. Must be able to diagnose and determine problems and take steps...

  • Quality Engineer

    7 days ago


    Westford, United States Techlink Systems Full time

    Job DescriptionJob DescriptionJob Title: Development Quality Engineer IILocation: Westford, MA (onsite)Pay rate: $ 45.71 an hourBenefits: 401(k), Medical, Dental, and Vision coverageContract Duration: 12 months contract (possibility of being permanent/extension)Work Hours: 8 AM - 5 PM Looking for a candidate who is comfortable working with the suppliers and...


  • Westford, United States CareerBuilder Full time

    Looking for 3-5 years of experience, must have experience writing workflows, user stories, test scripts Bachelors degree in Information Systems, Business Management, or related field Three years related experience in a Business Analyst Role Excellent communication skills (both oral and written), Excellent interpersonal skills: able to work across departments...

  • Banker Trainee

    5 days ago


    Westford, United States Middlesex Savings Bank Full time

    Overview: It is the responsibility of the Banker Trainee to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. This position provides the training needed to acquire and develop the skills necessary to function successfully in the role of a Banker I. The training period will include a...

  • Application Security Engineer

    Found in: Lensa US P 2 C2 - 5 hours ago


    Westford, United States ACL Digital Full time

    Titile: Application Security Engineer Location: Remote Job Description: We are seeking a skilled Application Security Engineer (AppSec) with expertise in Secure Software Development Life Cycle (SSDLC) and DevSecOps practices to join our team. The ideal candidate will have a strong background and practical experience in the planning, implementation and...

  • Senior Field Marketing Manager, Service Provider

    Found in: Lensa US P 2 C2 - 2 hours ago


    Westford, United States Juniper Networks Full time

    Job Description Juniper Networks seeks an experienced Senior Marketing Manager to develop and execute a field marketing strategy and plan in support of our strategic Service Provider accounts in North America and to develop and execute a marketing strategy and plan targeting our smaller Service Provider customers in the same geography. The role can be...

  • Engineer - CMM

    2 weeks ago


    Westford, United States QuEST Global Full time

    **61118BR** **Title:** Engineer - CMM **Job Description:** Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary...

  • Banker Trainee

    Found in: Resume Library US A2 - 2 weeks ago


    Westford, Massachusetts, United States Middlesex Savings Bank Full time

    Overview: It is the responsibility of the Banker Trainee to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. This position provides the training needed to acquire and develop the skills necessary to function successfully in the role of a Banker I. The training period will include a...