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Medical Office Receptionist

4 months ago

Jacksonville, United States Randstad USA Full time

Responsibilities

•Serves patients and visitors by greeting in a friendly and welcoming manner as they arrive at our offices

•Completes and updates all required information, collects payments, and provides other information as requested

•Discharges patients after their appointment, providing them with any pertinent information as well as follow up appointments

•Check-in patients upon arrival which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provide consents for signature as well as appropriate health questionnaires

•Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments

•Verify patient insurance through Batch Eligibility or on demand

•Contact patients whose insurance is not active, or PCP is not appropriate

•Post patient charges and payments

•Complete charge and payment reconciliation

•Scan and upload documents in Document Management system

•Sort and deliver mail and PA documents received by courier

•Maintain clean work area and patient waiting area

•Participate in staff and educational meetings

•May rotate working in the office and remote/telework

•15%-20% of travel to other office locations as needed with reimbursement outlined per company policy

•Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable