Drop Ship Program Manager

3 weeks ago

Dallas, United States Joon Loloi Full time

About Us:

Born from Loloi Rugs – an industry leader that has been trusted by thousands of the world’s top designers and retail stores – Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone.


Security Advisory: Beware of Frauds

Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Joon Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.


Joon Loloi is looking for a talented and experienced Dropship Program Manager. This key role will be focused on and report to the Director of Inventory Planning. This role will be pivotal in our end-to-end drop ship vendor operations. Our ideal candidate will lead the program’s success through project management, continual analysis, supplier management, and cross-functional operations. Our dropship leader is technical, operational and analytical, while being solution driven.


As the Drop Ship Program Manager, you will manage and optimize our drop shipping processes to ensure timely and accurate fulfillment of customer orders. Because the role is highly cross-functional with internal departments and third parties, this role also includes vendor onboarding and product uploads. You will collaborate with vendors, monitor inventory levels, and ensure seamless integration between our e-commerce platform and drop-shipping partners.


Responsibilities:

  • Oversee the end-to-end drop shipping process, from order placement to fulfillment and delivery.
  • Manage vendor onboarding, including the setup of new suppliers and integration into all associated tools and systems.
  • Owning the vendor manual, including all associated updates and development.
  • Collaborate with vendors to ensure inventory accuracy and timely shipment of all orders, while providing partnership solutions that drive success.
  • Monitor and manage drop ship performance metrics, including order accuracy, delivery times, and customer satisfaction in accordance with the vendor scorecard.
  • Optimize drop shipping operations to improve efficiency, reduce costs, and enhance the customer experience through multi-organizational collaboration.
  • Being the key point of contact and project lead internally for all dropship vendor related initiatives and issues.
  • Resolve any issues related to drop shipping, including product returns, inventory discrepancies, and shipment delays with the highest degree of urgency.
  • Maintain strong relationships with suppliers and support the efforts of the merchandising team in negotiating successful partnership terms.
  • Work closely with the digital commerce and operations teams to ensure smooth integration and operation of drop shipping processes.

Experience, Skills, & Ability Requirements:

  • Bachelor's degree in business, Merchandising, Supply Chain Management, or a related field.
  • Familiarity with Electronic Data Interchange (EDI) is crucial for automating and streamlining transactions and communications between the company and vendors, enabling efficient and accurate data exchanges.
  • Proficiency in Excel is essential for managing large data sets, performing in-depth data analysis, and maintaining organized records.
  • Experience with data visualization tools like Tableau or similar platforms to effectively present data insights to internal and external stakeholders.
  • Demonstrated experience in negotiating contracts with suppliers, with a deep understanding of contractual terms, obligations, and compliance to drive favorable outcomes.
  • Third party ecommerce and/or retail sales experience.
  • Proven experience in managing, problem solving, and solving problems with vendor and/or retail partners.
  • Excellent project management and communication skills.
  • Experience with vendor onboarding and supplier management.
  • Strong understanding of e-commerce platforms, supply chain processes, and inventory management processes.
  • Ability to analyze data and make informed decisions to optimize drop shipping performance.
  • Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Proficiency in relevant software and tools (e.g., ERP systems, E-Commerce platforms, and project management tools.
  • The ability to mobilize multiple departments within high and low severity situations · Understanding of how to analyze carrier transportation metrics.


Measurements of success:

  • Associated SLA performance with dropship vendors
  • Dropship order defect rate (internal)
  • Dropship order/inventory defect resolution time (internal)

What We Offer

  • Health, dental, and vision benefits
  • Paid parental leave
  • 401(k) with employer match
  • A culture of meritocracy that fosters ongoing growth opportunities
  • A stable, growing family-owned company that looks after its employees

Joon Loloi does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

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