Rig Service Specialist

2 weeks ago


Salina, United States Geoprobe Systems® Full time
Summary:  

The Rig Service Specialist combines the technical abilities of a service mechanic with the customer-centered approach of a phone support specialist. This position requires a unique blend of hands-on mechanical skills, problem-solving abilities, and the ability to effectively communicate with end users to provide comprehensive support for technical drilling equipment. 

Responsibilities: 

  • Diagnose and repair mechanical issues on rigs and related equipment
  • Provide phone support to customers, guiding them through troubleshooting procedures
  • Maintain detailed records of service interactions, solutions provided, and follow-up actions
  • Timely input of machine related customer interactions into system  
  • Work collaboratively with a team.  
  • Continuously learn and stay updated on the latest industry developments and technologies. 
  • Willing to travel (Fly or Drive) to customers experiencing technical issues in the field.  (This does not happen regularly, but sometimes happens on short notice) 
  • Other duties as assigned by supervisor 
  • Able to work 45-hour work week 

Requirements

Traits of the Ideal Candidate

  • Proven experience as a service mechanic with strong mechanical and electrical skills. 
  • Energized by helping others succeed. 
  • Experience in customer service or phone support roles preferred. 
  • Willing to travel and work on equipment 
  • Excellent communication and interpersonal skills. 
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously. 
  • Strong organizational skills and attention to detail. 
  • Proficiency in relevant computer applications and software. 
  • Experience with SAP software is a plus. 

Benefits

  • 401(k)
  • Health Insurance
  • Vacation
  • Sick Leave
  • Profit Sharing


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