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Terminal Manager
2 months ago
Job Title: Terminal Manager
Reports To: Regional Operations Manager
Pinnacle’s promise consists of People, Respect, Ownership, Morale, Integrity, Safety, and Excellence
Key Duties & Responsibilities
· Manage Terminal costs and expenses through process efficiencies
· Analyze and adjust work schedules, handle quality issues and manage customer interactions internal and external
· Directs Terminal’s transportation activities to maintain efficiency, profitability, and customer satisfaction
· Monitors operational metrics and compliance throughout Terminal and ensure all local, state, and federal regulations are met
· Ensure facility compliance with all applicable laws and standard operating procedures related to safety and security
· Plan for employee training and skill development and handle disciplinary issues.
· Ensure operations align with company policies and procedures
· Foster a “safety first” culture through awareness, training, and accountability
· Support, mentor, and motivate the salaried and hourly workforce
· Interfaces with other Terminal managers to ensure network efficiencies are achieved in all operation areas: Including timely dispatch and internal and external efficient communication.
· Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
· Complete all necessary operational records and reports in a timely and accurate fashion
· Closely manage staff working hours and activities to minimize overtime and to meet or exceed productivity targets Safely
· Monitor daily, weekly, and monthly operational and sales KPI's that drive performance and accountability
· Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily
· Manages Fleet Assets and forecasts future equipment needs
· Properly plan work assignments to ensure effective use of fleet equipment
· Work with staff to ensure they understand the safe and efficient operation of equipment
· Work with vendors to ensure equipment is maintained accordingly
· Responsible for terminal revenue growth and leads and supports new customer/business development.
· Reports and maintains revenue/sales data and closely works with VP of Sales
· Adapts readily to a changing environment consistent with business needs
· Continues to seek greater knowledge and improve skills level to prepare for greater responsibility within the Company
· Perform other related duties as assigned
Required skills and Experience:
· Minimum of 7 years of managerial/supervisory experience
· Experience across multiple logistics operations elements, including all modes of transportation, fleet, distribution, ecommerce fulfillment, and network optimization.
· Experience identifying and implementing new transportation processes and systems.
· Critical Competencies for Success include expertise in Dedicated Fleet Operations, Truckload, LTL, Intermodal, and 3PL relationships.
· Excellent communication and presentation skills, effectively present information and respond to questions from managers, clients, and vendors.
· Strong business and financial acumen.
· Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends and holidays
Education and Training
· Bachelor's degree preferred
· Bilingual English
· knowledge of logistics-related systems (TMS, PMS, WMS, etc.)
· Experience with Microsoft Office
· Experience in an AS9100 or ISO environment
· Working knowledge of financial accounting and human resources practices
Disclaimer
Please Note: The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee as necessitated by business demands. This job description does not constitute a contract of employment or otherwise limit employment-at-will rights at any time.
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