Customer Service Representative

3 weeks ago

Brecksville, United States Insight Global Full time

JOB DESCRIPTION

A client of Insight Global is looking for a qualified Customer Service Representative to sit in Brecksville, OH. Duties and Responsibilities: This following list of duties and responsibilities is not comprehensive but meant to represent the most common or important duties of the position. Other duties may be required and/or assigned.

* Demonstrate a sincere desire to assist customers and put their needs first.

* Communicate effectively, based on a customer's mindset.

* Research, navigate and independently locate answers from webpages and resources (e.g. DFU) in a variety of situations.

* The primary function is to receive purchase orders and enter sales orders into ERP database Microsoft Dynamics. Ensure that the order entry, shipping, and billing information is accurate for each order. Verify product, price, freight terms, credit terms, and other conditions of sale. * Manage time effectively. Enter a large volume of orders and respond promptly to customer inquiries. Attention to detail and accuracy is paramount.

* Responsible for double-checking own work, and the work of others, to limit errors.

* Set up new customers in ERP system, verify tax status, and coordinate credit applications and tax exemption forms with accounting.

* The customer service representative will provide information to customers in response to inquiries about products and services, via email and phone. Some product knowledge is required to converse with customers.

* Effectively manage incoming calls from buyers and direct customers, and handle them appropriately and promptly.

* Verify order status and all related aspects for fulfillment of customers' sales orders.

* Involves verification of customer pricing relating to price lists, products, and product sales to customers.

* Handle complaints or returns received directly from our customers, or through other internal departments. The complaint/return process has many steps and will require a high attention to detail.

* After training you will be expected to troubleshoot customer product issues over the phone. * Ensure that all responses are timely and inquiries or complaints receive the necessary resolution and follow up.

* Possess a strong work ethic and team player mentality as this position requires all customer service representatives to work together. Ability to coordinate workload with teammates is a must. * Other duties as assigned

REQUIRED SKILLS AND EXPERIENCE

High school diploma required. Customer service experience. Computer experience. Language Skills: Ability to read, analyze, and interpret medical device questions/documentations and process all requests accordingly. Ability to write business correspondence with clients and vendors. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described above, they may be subject to change at any time due to reasonable accommodation or other reasons.

  • Customer Service Representative

    3 months ago

    Brecksville, United States Jill Gaba - State Farm Agent Full time

    Company Overview: Jill Gaba State Farm Agency, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as a Customer Service Representative. If you're a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to...

  • Customer Service Ambassador

    4 weeks ago

    Brecksville, Ohio, United States Jill Gaba - State Farm Agent Full time

    Customer Service RepresentativeAt Jill Gaba State Farm Agency, we're looking for a Customer Service Representative to be part of our dynamic team. This role involves delivering exceptional customer experiences through various channels, including phone, email, and chat. Key Responsibilities:Engage with clients through multiple communication channelsProvide...

  • Customer Service and Support Associate

    1 week ago

    Brecksville, Ohio, United States Staffing Solutions Enterprises Full time

    Job Overview">This is an exceptional opportunity to join our team as a Customer Service and Support Associate. As a key member of our customer-facing team, you will play a vital role in delivering outstanding customer service and support to our clients.About the Role">You will be responsible for providing timely and effective responses to customer inquiries...

  • Sales Development Representative

    6 days ago

    Brecksville, Ohio, United States AT&T Full time

    Unlock Your Earning PotentialAs a Sales Development Representative at AT&T, you will play a pivotal role in connecting our customers with the latest technology and services. With uncapped commission potential, your career growth and financial rewards are within reach.Compensation:The estimated annual salary for this position is between $40,456 and $50,752,...

  • Controls Systems Representative

    3 weeks ago

    Brecksville, United States Johnson Controls Full time

    Be part of the future!We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to making a difference.What we offer:Competitive...

  • Controls Systems Representative

    5 days ago

    Brecksville, United States Johnson Controls Full time

    Controls Systems Representative (Union) at Johnson Controls summary: As a Controls Systems Representative at Johnson Controls, you will be responsible for system commissioning, troubleshooting HVAC systems, and maintaining communication with customers. You are expected to have technical proficiency in HVAC controls, capability in performing detailed...

  • CNC Field Service Engineer

    3 months ago

    Brecksville, United States Ellison Full time

    Job DescriptionJob DescriptionLatest Technology/Excellent Culture/ Consistent Growth & Learning In this role you will have the opportunity to work in role focusing on the Northern Ohio market with some of the latest technology and myriad clients in an organization that supports their service technicians! We provide a car allowance, a company cell phone,...

  • Controls Systems Representative

    3 weeks ago

    Brecksville, United States Johnson Controls Full time

    Be part of the future!We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to making a difference.What we offer:Competitive...

  • Medical Services Coordinator

    1 month ago

    Brecksville, United States LifeStance Health Full time

    At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is...

  • Medical Services Coordinator

    1 month ago

    Brecksville, United States LifeStance Health Full time

    At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is...

  • Field Service Specialist

    1 week ago

    Brecksville, Ohio, United States Xylem Full time

    Job Overview">We are seeking a highly skilled Field Service Specialist - Water Solutions to join our team at Xylem, Inc. This is an exciting opportunity to work with a leading global water technology company that is dedicated to solving the world's most challenging water issues.">About the Role">The successful candidate will be responsible for initiating and...

  • Dish Network Service Expert

    3 days ago

    Brecksville, Ohio, United States DISH Full time

    About the RoleWe are seeking a highly skilled Field Service Technician to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences.ResponsibilitiesInstall and maintain DISH TV and Smart Home solutions for millions of customers.Provide world-class customer service, educating and connecting...

  • System Controls Specialist

    1 week ago

    Brecksville, Ohio, United States Johnson Controls Full time

    Job Summary:We are seeking a skilled System Controls Specialist to join our team at Johnson Controls. This role involves commissioning and troubleshooting HVAC control systems, utilizing our proprietary tools and documentation.The ideal candidate will possess a strong understanding of HVAC controls systems, facilities management systems, and site preparation...

  • Driver Helper

    1 month ago

    Brecksville, United States United Parcel Service Full time

    SHIFT YOUR FUTURESeasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Driver Helper

    1 month ago

    BRECKSVILLE, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in...

  • Technical HVAC Systems Specialist

    4 days ago

    Brecksville, Ohio, United States Johnson Controls Full time

    Job OverviewJohnson Controls is seeking a Technical HVAC Systems Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the successful commissioning and maintenance of complex HVAC systems.Estimated SalaryThe estimated salary range for this position is $60,000 - $90,000 per year, depending on experience and...

  • Business Development Director/Senior Account Executive

    5 days ago

    Brecksville, United States Johnson Controls Full time

    What you will doThe Business Development Director/Senior Account Executive - Energy Solutions position is part of our Sustainable Infrastructure business at Johnson Controls. We are seeking a seasoned professional with a proven track record of success selling Infrastructure renewal programs across government and higher education buildings facilities, which...

  • Systems Installation Specialist

    1 week ago

    Brecksville, Ohio, United States Johnson Controls Full time

    Johnson Controls offers a competitive salary of approximately $80,000 per year.About the RoleWe are seeking an experienced Systems Installation Specialist to join our team. As a key member of our commissioning and troubleshooting team, you will be responsible for installing and configuring HVAC control systems using Johnson Controls tools and...

  • Driver Helper

    4 weeks ago

    Brecksville, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making deliveries,...

  • Controls Systems Representative

    3 weeks ago

    Brecksville, OH, United States Johnson Controls Full time

    Be part of the future!We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to making a difference.What we offer:Competitive...