Service Operations Manager

3 weeks ago

Branchburg, United States Vac-Con, Inc. Full time

The Opportunity

In this dynamic role, you will oversee the daily operations of multiple service departments, including parts, service, leasing, facilities, and customer service. Your strategic leadership will ensure that all departments operate smoothly, delivering exceptional service to our valued customers. You’ll have the opportunity to lead and mentor department managers, fostering a culture of continuous improvement, accountability, and collaboration. By identifying areas for operational improvement and implementing effective strategies, you’ll enhance productivity, reduce costs, and streamline processes, making a significant impact on our overall performance.


As the Operations Manager, you’ll work closely with the customer service team to resolve issues promptly and maintain high levels of customer satisfaction. You’ll also manage budgets, ensuring financial goals are met and resources are allocated efficiently. Compliance and safety are paramount, and you’ll ensure all operations adhere to regulations and company policies, promoting a safe and healthy work environment.


· A Leader | You will be leading the staff at the dealership, guaranteeing that all business practices are followed while maintaining a customer focused and communicative team.

· Successful | You will be working with the VP of Sales and other sales teams to ensure that monthly, quarterly and yearly goals are met, as well as establishing other short and long-term goals

· Personable | You will keep open lines of communication with your employees and establish excellent relationships with both customers and vendors alike

The Company

Established in 2002, Peirce-Eagle Equipment Company is one of the leading industrial pipe cleaning, pipe inspection and hydro excavation equipment suppliers in tri-state area. They recently joined the Vac-Con family (which is headquartered in the Jacksonville, FL area).

With a professional staff on hand, we provide equipment sales, rentals, service, parts and used equipment sales to our customers throughout New York and New Jersey. We carry most major brands and can offer options for all your pipe cleaning, inspection and leaf collection needs, but our service does not stop there

At Peirce-Eagle, we believe in excellence - caring more than others think is wise, risking more than others think is practical. We provide personal , prompt support from your first phone call to sales and services. We do everything we can so that you can expect from us more than others think is possible.

Our Core Values

To support our customers by:

· Championing customer-centric initiatives: We believe in empowering the customer. We identify and meet the needs of our customers NOW.

· Delivering exceptional service: We provide unparalleled product support with our One Touch Customer Service, online training modules, and extensive network of authorized dealers.

· Continuous improvement: We are committed to providing innovative, high-quality products with unrivaled reliability, customer service, and support to dealers and end-users.

· Fostering our relationships: We are customer focused. We are a team of driven and dedicated people ready to meet your needs.

We do this by being accountable, engaged, customer-focused, and trustworthy.


What the Role Entails

When measuring overall aptitude and cultural fit, all VP of Sales candidates will be benchmarked using the following performance objectives.

90 days: Become familiar with your dealership, as well as get to know your vendors , employees, and your responsibilities.

180 days: Be able to recognize efficiencies and areas that need improvement, as well as taking charge of the role and establishing sales goals.

365 days: Assume full responsibilities of the Operations Manager role and meet all goals set by the Annual Operating Plan.

Ongoing Performance Objectives:

· Implement growth strategies and performance metrics to gauge growth and determine future decisions

· Track and report key functional metrics to reduce expenses and improve effectiveness

· Recruit, hire, and train office staff

· Maintain product inventory that meets market demand

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