Field Service Technician

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Hartland, United States ManpowerGroup Full time

Essential Duties and Responsibilities

  • Professional interaction with customers in person and over the phone guiding them through machine start-ups and machine repairs.
  • Tracking service cases in CRM to ensure timely follow ups and accurate record keeping.
  • Travel to customer plants to repair and/or install our products. (Approximately 30% domestic and infrequent international overnight travel.)
  • Train customer maintenance personnel. Schedule service calls, calls to include start-up, warranty, and other equipment repair and maintenance.
  • Review and resolve customer issues with Engineering, Sales and plant personnel.
  • Examine equipment to determine services and/or repairs; analyze inspection reports
  • Provide customer training on proper use of equipment.
  • Troubleshoot and accurately evaluate problems both mechanical and electrical
  • Manage schedules and assignments for work activities, based on customer needs, work priority and available resources.
  • Dismantle defective machines for repair at the customer location, using hand tools.
  • Work closely with company personnel to report specific machine issues.
  • Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements for functionality and safety
  • Audit and present opportunities for additional company products and services to the customer
  • Compute estimates and actual costs of factors such as materials, labor, or outside contractors
  • Assist in the settlement of product warranty claims as required.
  • Maintain accurate records of parts removed from inventory for field service work.


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