Support Technician
2 months ago
- understand microsoft suite (word, excel, outlook)
- strong verbal and written communication
- basic knowledge of servicenow
- experience installing windows 10, windows 11, mac OS (evolving towards
- mac in certain business areas but some still have windows)
- jamf software (send mac to house and then apple business manager takes them to this software) or intune software(same as jamf but for windows)
- degree or relevant cert
- self-motivated, trustworthy, hard working and does not need to be hand held, wants to grow and learn
- familiar with active directory
The IT Depot Technician will oversee depot operations, ensuring the seamless fulfillment of all equipment requests, including onboarding and offboarding of employees and contractors, configuring and setting up equipment, preparing equipment for shipment, handling legal hold requests, and maintaining accurate asset management records, including disposal.
Responsibilities:
- Process equipment requisitions based on business needs, including new hire setups, termination arrangements, legal hold requests, and peripheral procurement.
- Verify and procure equipment based on availability from internal stock.
- Collaborate with the Procurement Department to secure additional equipment as needed.
- Inventory Management and Audit Readiness: Maintain accurate and up-to-date inventory records of all equipment on hand. Ensure audit readiness by adhering to established inventory management procedures.
- Hardware Audits and Troubleshooting: Participate in hardware audits to verify equipment status and identify any discrepancies. Perform hands-on troubleshooting, installation, and upgrades of hardware, software, and system configurations.
- Asset Management System Updates: Ensure the asset management system is updated with accurate information for all equipment, including its current location, status (on hand, in transit, deployed, or pending disposal).
- Equipment Deployment Preparation: Prepare, test, and configure equipment for deployment to ensure seamless integration and functionality.
- Equipment Packaging and Shipment: Package and ship equipment efficiently using appropriate boxing, packing materials, and shipping methods.
- Equipment Disposal: Lead all aspects of the disposal of end-of-life equipment in compliance with company policies and environmental regulations.
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