Connect Ambassador

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Kansas City, United States Strategic Staffing Solutions Full time

We're Hiring S3 is looking for a part-time (30+ hours/week) Connect Ambassador to help one of our clients in Kansas City, MO with the education and communication of the company's plans on energy saving advancements. This role will be communicating with customers, internal teams, event planning and enhance community engagement.

Pay Rate: 21.14/hour on W2

Part-time (30 hours / week)

Location: 100% onsite in Kansas City, MO

Duration: 12+ months with extension and potential conversion

Job Description

The Connect Ambassador will support efforts to serve and educate customers. The position involves, but is not limited to, greeting customers as first point of contact, and based on the customers needs, will answer questions and coordinate traffic flow so customers can self-serve or speak with a Connect Specialist.


Duties and Responsibilities: (major “buckets” listed with average percentage of time spent on each “bucket” over the course of a year)

  • Responsibility 1 – Help create a positive customer experience through customer engagement and providing support to staff
  • Approximately 65% of time spent on average over a one-year period
  • Greet customers and assess needs (20%)
  • Effectively answer basic questions (20%)
  • Manage human traffic flow within the space (15%)
  • Assist customers with payments.
  • Collaborate with the facility team on escalation-types and resolutions (15%)
  • Other duties as assigned to support customer service needs (15%)
  • Responsibility 2 – Help enhance effectiveness of community engagement by supporting the team in community outreach endeavors
  • Approximately 35% of time spent on average over a one-year period
  • Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)
  • Assist the team as required during extended outage situations (10%)
  • Help with the development of workshops/seminars for community and customer groups (25%)
  • Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)
  • Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)
  • Provide customer education around the company’s portfolio of Efficiency products and services in addition to processing enrollments for these programs when applicable.


Skills, Knowledge and Abilities

  • Solid communication and customer service skills
  • Self-starter
  • Outgoing and personable
  • Organized with attention to detail
  • Able to work well in a fast-paced environment
  • Good judgment
  • Knowledge of MS Office Suite
  • Works well in team environment
  • Professional demeanor
  • Flexible and adaptable – assignments, priorities, work hours/shift and obligations


Education and Experience Requirements;

Position requires no less than high school diploma + Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity. Demonstrated experience in working in fast-paced environment. Proficiency in working with Microsoft Office Suite

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