Branch Manager

3 days ago

St Paul, United States Reliable Property Services Full time

COMPANY OVERVIEW:

 

Who We Are

First impressions are everything, so your property must look its best, no matter the season. At Reliable Property Services, we help you set the tone for your exterior, delivering on-spec property maintenance services on time and within budget. Our team of experts is dedicated to you and your satisfaction in winter, spring, summer, and fall. As a part of the Aspen Grove Landscape Companies, we offer the expertise and personal touch of a local partner, coupled with the vast resources of a national organization.


While snow and ice management remain a core competency, we also provide our customers with complete grounds management programs, including landscape management and maintenance, landscape enhancements, irrigation management, and landscape construction, as well as comprehensive golf course grounds management services. With professional staff, state-of-the-art equipment, and cutting-edge information systems, we service Minnesota and Wisconsin out of offices in those states.

 

Our Mission

At Reliable Property Services, our mission is to consistently meet our customers' service and value expectations, as measured through our “On-spec score” and seasonal property benchmark scores, and to recruit, motivate, and retain the highest-quality staff.


Our Values

  • Quality – The ability to understand our customers' and staff's needs and expectations, and to continuously provide services that satisfy those needs and exceed expectations.
  • Integrity – To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals.
  • Communication – Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work.


COMPENSATION & BENEFITS

  • Competitive Salary & Bonus
  • Company Vehicle, Cell Phone & Laptop
  • Comprehensive Benefits (Medical, Dental, Vision)
  • Life Insurance
  • Voluntary LTD
  • 401k (Match)
  • PTO
  • Paid Holidays
  • Paid Training & Development

 

POSITION SUMMARY:

The Branch Manager will be responsible for branch execution of grounds maintenance, enhancements, irrigation, and overall operations. This includes internal and external customer experience, achieving company safety, quality, and financial goals, and developing company employees, sub-contractors, operations managers, client managers, and administration. The Branch Manager will report to the Company Leader and work with them to develop a safe, cohesive, structured, and successful Company culture. 

 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

  • Work with company leaders to develop and implement future goals and processes and grow company grounds maintenance and seasonal services.
  • Develop and drive a culture of product delivery and continual customer experience improvement, working with the sales team to enhance customer relationships.
  • Ensure effective and efficient communication protocols and processes are in place between all parties responsible for maintaining quality standards on client properties.
  • Develop and manage a professional relationship with clients and relevant internal business departments, utilizing the optimum communication methods to develop efficient and effective processes.
  • Responsible for the effective and efficient resolution of property issues, ensuring Client Managers are fully informed at each stage of the process.
  • Work with the Administration team to ensure that all information relating to billing, accounts payable, payroll, and subcontractor contracts/payments is delivered and updated in a timely fashion.
  • Responsible for the overall safety of branch team members, including appropriate training, daily safety meetings, & PPE management.
  • Ensure training and analysis of crews, production standards, and sharing of operational best practices, and ensure branch employees perform safely within Safety Training Programs and Compliance guidelines.
  • Evaluate and develop plans for the efficient use of equipment and materials, perform regular branch and customer site audits/reviews, and participate in estimating for grounds maintenance, Enhancement, and Irrigation.
  • Oversee the recruitment, selection, and hiring of branch personnel where required, ensuring the right people with the appropriate skills and experience are in place to meet the branch goals.
  • Manage team performance based on the branch team's roles, responsibilities, and goals.


EDUCATION & EXPERIENCE QUALIFICATIONS:

  • A bachelor’s degree or equivalent combination of skills and experience is required.
  • At least 2 – 5 years of experience leading multiple landscape operations.
  • Experience in Aspire Landscape Operating System preferred.

 

SKILLS & ABILITIES QUALIFICATIONS:

  • Ability to use a computer and Microsoft Office software (Word, Excel).
  • Ability to organize and schedule multiple projects.
  • Able to operate at a high level of accountability and responsibility for all team activities.
  • Established the ability to communicate and build successful relationships at multiple levels effectively.
  • Excellent interpersonal, verbal, written, and organizational skills.
  • Able to work independently and have exceptional problem-solving skills.
  • Proven ability to identify gaps and optimize processes.
  • Ability to manage jobs and achieve budgeted margins.
  • Ability to develop and maintain Vendor & Subcontractor relationships.


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