Customer Service and Sales Co-ordinator

4 weeks ago


Tustin, United States Robert Walters Full time

Do you have a passion for Customer Service?


My client is a globally recognised industrial manufacturing business looking for a Customer Service & Sales Co-ordinator in Tustin, California.


Key Responsibilities:


Duties will include but not be limited to:


  • Dealing with and actioning incoming phone calls and emails.
  • Providing personalized quotes to customers and listening to customers need.
  • Ensure contract compliance with the correct and relevant export control and commercial legislation.
  • Inputting customer orders accurately and within specific timelines.
  • Building good relationships with key customer contacts
  • Dealing with customer complaints professionally and escalating where necessary.
  • Working internally with relevant departments to action progress and deliver update to customers.
  • Work to ISO / BSI and internal working methods and procedures.
  • Provide administrative support as/when required.
  • Following up on quotes made to be made to customers


The successful candidate will have:


  • Experience in Customer Service.
  • Administration experience in an office environment.
  • Good interpersonal skills in order to build relationships with customers and manage their expectations professionally.
  • A positive can-do attitude and ability to work calmly under pressure.
  • Good communication and organizational skills
  • The ability work to deadlines and determination to see a job through to a satisfactory conclusion.



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